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Business Profile

Heating and Air Conditioning

J & J Heating, Air Conditioning And Electrical, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. Im reaching out because I have an issue with my air conditioning unit. I purchased this unit on 5/20/2020. I received a 5 year parts warranty and 2 year labor warranty at that time. On September 8 I came home one night and noticed my unit was blowing warm air my thermostat said 77. I reached out through my home warranty company they sent a company out. I reached out via ******** messenger to J and J and he explained its possibly a filter which was dirty I switched it out and noticed somewhat of a difference but then again it acted up. At that time I had my home warranty setup for a contractor to diagnose the problem. They diagnosed an issue with the evaporator coil and txv valve need changed. They said it would be 1700.00$ to fix. I dont have that. I forgot what my warranty coverage was and I noticed I have a five year parts warranty. I just wanted them to honor it come out and look at it. I get no date of when someone can come out or anything all games being played. I will pay for whatever parts wouldnt be covered under warranty I dont mind. Just want them to honor the warranty I was given.

    Customer Answer

    Date: 10/29/2024

    Wanted to add I contacted the business he said he would be out and never contacted me. I reached out last week said can you stop by this week no contact again. They refuse to honor the warranty.

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entire situation is detailed in attached document please open that for all documentation and communication.

    Installed: We had a whole new furnace/AC unit installed on October 25, 2022. Rheem 95% Efficient 85,000 BTU Furnace, Rheem 3 Ton 16 seer AC Unit, New Filter Boot, New Media Air Filter: $8,250

    Issue discovered: March 30, 2023, I noticed water damage to my wood flooring outside of the closet the furnace unit is housed in. Upon inspecting the floor and unit, I realized that the exhaust pipe within the top of the unit had 4 brackets that had not been tightened, causing the condensation being pooled inside the pipe to leak out down through the entire unit, rusting as it went for 5 months and ruining the floor outside of the unit.

    At this point, we want a replacement furnace and damage to the floor fixed.

J & J Heating, Air Conditioning And Electrical, LLC is NOT a BBB Accredited Business.

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