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Business Profile

Appliance Repair

Becker Kitchen Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we purchased the equipment on April 12th 2023 we were told that Becker has our eqquipment and will deliver it. Becker will not return phone calls ans has not delivered our eqquipment We are a restaurant and we must have this equipment to stay opennt April 11

    Business Response

    Date: 06/25/2023

    We are a sub-contractor to the company that this customer purchased the equipment from. When they purchase the equipment, they are informed that we will receive it, and then deliver it when our SCHEDULE ALLOWS. Unfortunately, that does not always meet the customers requested timeline. These customers are NOT to contact us in the first place, as they are not OUR customers, but the equipment dealers from where they purchased the equipment. Therefore, no, no phone calls were returned.

    Customer Answer

    Date: 07/01/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** *****
     

Becker Kitchen Solutions is NOT a BBB Accredited Business.

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