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Business Profile

Bathtub Refinishing

Pittsburgh Bathtub Refinishing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathtub Refinishing.

Complaints

This profile includes complaints for Pittsburgh Bathtub Refinishing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pittsburgh Bathtub Refinishing has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Asked months ago for warranty to be honored and crack in tub to be repaired. Since then the whole side of the tub has cracked, chipped and peeled. They reporcelained my tub, and the work did not last a year. I am expecting a baby and need the work they did incorrectly to be repaired. They blame it on me, said I used a ****. I use a **** to bath my dog for an hour 1 time. I keep being told that they will get it when they get work out here. That has been 3 months ago.

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Pittsburgh Bathtub Refinishing (2400 Oxford Dr. Bethel Park, PA 15102) to reglaze my bathtub on October 3, 2023. (See attached invoice). The owner, Mark D******, required a cash payment of $1200 and offered a one year warranty. His "technician", also named Mark, a very nice gentleman, had to return in a few weeks to repair peeling paint. In 2024 (see photos), I called the company multiple times at 3 different numbers, ###-###-####; ###-###-####; ###-###-####, and received the same message;
      Owner Mark D******, never returned my calls and has essentially not honored his warranty, which still has two months on it. I seriously regret that I have used his company because I have since learned that his rate/fee is very high and his warranty is very low. * Other companies doing the same work charge $500 and offer a 5 year warranty. Mr. D****** Leaves me no option but to initiate a prosecution in Pittsburgh District Court No.05-2-35

    • Initial Complaint

      Date:09/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Work was done on August 28,2023. No problem with workmanship.
      The technician took my check and said the owner would send me a copy of the invoice, I waited
      two days and called him. His excuse was he did not have my email address which I gave him.
      On September 5 I called again, he said it would be done that day. 

    Pittsburgh Bathtub Refinishing is NOT a BBB Accredited Business.

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