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Business Profile

Retail Stores

Dollar Tree Stores, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I trust this message finds you well. I am writing to bring to your attention an unfortunate experience my family and I recently encountered at Dollar Tree, which has compelled us to seek your assistance in resolving this matter.We visited the Dollar Tree store located ***********, ** to exchange a few Christmas items that we had purchased and, unfortunately, never had the opportunity to use during the holiday season. This has been a customary practice for us over the years, and we have consistently found Dollar Tree to be accommodating in facilitating such exchanges in the past.Regrettably, on this particular occasion, we were informed by a Dollar Tree employee that the store was not accepting Christmas items for returns or exchanges. This surprising and perplexing declaration came as a shock, especially considering our prior experiences and the absence of any explicit disclaimer within the store regarding seasonal item returns.Our concern is further accentuated by the clear language on the receipt, which unequivocally states, "We will gladly exchange any unopened item with original receipt. We do not offer refunds." This statement has been a reassurance to us in the past, and we have always appreciated Dollar Tree's commitment to customer satisfaction.To provide you with specific details, the transaction in question is associated with Receipt # **** ***** 02 009 ********. We had only four items we intended to exchange, adhering to the store's policy and, in our understanding, acting in accordance with the principles outlined on the receipt.Our confusion and disappointment in this matter stem from the inconsistency between the store's stated policy and the refusal we encountered during our recent visit. We firmly believe that the absence of any prominent disclosure within the store regarding seasonal item returns, coupled with the explicit commitment on the receipt, justifies our expectation of being able to exchange these unopened Christmas items.We kindly request your intervention in addressing this issue and seek a resolution that aligns with Dollar Tree's established policies and our reasonable expectations as loyal customers.Thank you for your prompt attention to this matter, and we look forward to a swift and amicable resolution.

Dollar Tree Stores, Inc. is NOT a BBB Accredited Business.

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