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Business Profile

Specialists

South Hills Orthopedic Surgery Associates, PC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited Dr. C**** about a foot problem, he initially told me "There is nothing that can be done to fix the issue", I later visited him again on 4-29-2022, because the issue had gotten much worse, at this point, the doctor decided custom orthotics would be the way to go. I asked why was it not an option when I saw him previously and he had no response. Tara measured my foot and directed me to contact my insurance co to determine coverage of up to $500, the insurance co would not accept a code from patients, so I had to keep calling and leaving messages for Tara, It took the doctor's office about 2 weeks to call the insurance company to verify 100% coverage, verification was only completed after I went to the office, since no one was returning my calls. I spoke to Christine, the office mgr. Even though they confirmed 100% coverage, they asked for a deposit of $100, see attachment, so having no choice, I gave my card information on 5/12/2022. The inserts came early June, I went into the office to pick them up, Dr. C**** never indicated I would need a particular type of shoe, immediately upon seeing me, he said " those shoes won't work" I inquired about my refund and was told, after they receive insurance payment, it would be refunded. The inserts are not helpful at all, so I went back in about 10 days later and Dr. C**** said I need to give it about 30 days and if necessary, he can return them. I was in the hospital and could not return within the 30-day timeframe. Honestly, I did not feel he was trying to understand or help me, and the inserts seem to be more of a money grab, especially since he had not previously mentioned them, I inquired about surgery (clipping the tendon Flexer) he told me " I don't do that" I inquired about my $100 deposit again and was told a check would be mailed to me. It has been months since they got paid from the insurance company and they are holding my money hostage and earning interest on it. I want my refund winterest and an apology

South Hills Orthopedic Surgery Associates, PC is NOT a BBB Accredited Business.

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