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Business Profile

Anesthesiologists

Anesthesia Specialists of Bethlehem, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Anesthesiologists.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My insurance paid all fees to this company. They sent me a bill stating nothing was paid so I sent them a check for $200.00. My insurance company paid all the fees in full and I want my money back. The surgery was in October 2022! I have been calling about this constantly since June! They keep putting me off telling me they are working on it.

    Business Response

    Date: 01/08/2024

    I had reached out to our billing company and they replied that we have no record of the patient in our system so we cannot respond to the inquiry.   Our billing company searched based on the information that was provided to us in the original notice.

    **** Please provide a copy of the bill 

  • Initial Complaint

    Date:08/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov. 16, 2021 I had an endoscopy procedure through **********Health Network. All bills with **. ****** were paid through insurance. The hospital uses an outside anesthesia service, Anes Spec Bethlehem PC. I began receiving bills from ASB in 2022. I called ****************** ****, my insurance company and was informed that there was a coding issue which needed to be resolved by ASB BUT that under the terms of my insurance contract I was not in any way billable for this balance. Since February I have monthly called my insurance company and ASB to have this issue resolved. ASB has always indicated this issue was being dealt with. In July, I started receiving requests from a collection agency, ***** ***********. I have called ***** both in July and Aug to no satisfaction. I spoke with ASB in July concerning the collection agency and they informed me that they would inform ***** that this bill was being resolved but apparently no one at ***** is aware of that.

    Business Response

    Date: 09/26/2022

    I am writing in response to complaint ID ******** for one of our patients, ***** *******.   I apologize that *** ******* was not able to receive a satisfactory response from our billing company and was unable to get this resolved in a timey manner.

    I have reached out to our billing company, Anesthesia Business Consultants, and they have responded with the following information on *** *******:

    The patient DOS was 11/16/2021 and initially, ******** denied the claim as a non-covered service (GI PROCEDURE)  and we sent the patient 4 statements and heard nothing and sent her to the collection agency on 6/20/2022.

    We have advised the collection agency on 9/12/2022 to remove ***** ******* from collections and we have sent a corrected claim to ******** on 9/12/2022.   We are awaiting a response from to see if they are going to re-process the claim.

    Please let me know if you require any additional information on this case. 

    Best regards,

    Lori R*******
    Executive Director

Anesthesia Specialists of Bethlehem, P.C. is NOT a BBB Accredited Business.

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