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Business Profile

Fire Safety Equipment

Kistler O'Brien Fire Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire Safety Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bill for 1903.76 to come out and shut off an alarm that appears to be faulty was given. A payment plan was offered and then taken away. There is no opportunity to be heard. The bill is excessive and predatory. ****** reviews lists may other complaints of others who have had their alarm go off for no known reason and then sent large bills such as this. There was no objective/noticeable reason for the alarm to go off. There is no reset button for a unit owner to shut down the alarm avoiding unnecessary calls to either PFD or K-O'B. If the alarm is designed to be exceptionally sensitive, then it should be designed to turn off if it no longer senses any particles. Whatever, the K-O'B man's expertise, the fact that he had to disconnect the power to shut it off might imply there may be a problem with my alarm.

    Business Response

    Date: 01/19/2024

    Kistler O'Brien Fire Protection offers 24/7 emergency service for customers across its service area. There are certain emergency service fees which are in accordance with company policy and clearly communicated to customers upon requesting emergency service. This invoice in question reflects the appropriate amount within company pricing structure and does not exceed it. An explanation was given by KOB representatives when an inquiry was submitted regarding the invoiced amount. Kistler O'Brien team members from operations to customer support followed proper protocol while also ensuring the best protection of life safety equipment by adequately responding and fixing the issue the customer was having with their fire alarm system.

Kistler O'Brien Fire Protection is NOT a BBB Accredited Business.

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