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Business Profile

Gutters

Brother Gutters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutters.

Complaints

This profile includes complaints for Brother Gutters's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brother Gutters has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When Brothers Gutters of ***************** came to complete work on the front of the house, they took apart my gutters and left the premises without any explanation. I called one of the crew members and he said he could not get my gutter guards off without possibly damaging the shingles because they were glued onto the shingles, so he was sending another person who had roofing experience. No one ever showed up, so I called and spoke with ******* *****. She asked that I get my roofer to look at them, although from the photos her crew gave her she said she did not think the gutter guards were glued but instead were just stuck to the first course of shingles. The crew had taken photos (attached) showing how the guards appeared stuck to the shingles.I called Gutter Guys of Perkasie PA, who had installed the front gutters and gutter guards in 2018. They came on April 8 and inspected and took photos (also attached). the photos taken from a camera on a pole showed the ceramic screws used to install the gutters were missing and the guards were pushed down in an attemtp to unseat them. the Brothers Gutters crew had removed hardware and not replced it. In addidion they did not disclose this to their supervisors. The photos given to their supervisors did not show everything. They were able to remove the gutter guards with no issues and they replaced the missing harddware.I called ***** ***** back and asked to cancel both orders for the font and the back. Under the circumstances, I lost confidence in Brothers Gutters.***** stated I many not get the full refund, and I do understand the terms of their agreement. When ***** processed the refund she sent me the email I have attached with the partial refund amounts. She said some of theparts were special orders so they cannot refund me the full amount. I asked for more consideration, since I had given them the payment in full for the front and they added $50 more to the refund. I don't think this partial refund is fair.

    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brothers Gutters worker did not follow the written contract. I told workers that they needed to provide what contract said, they refused, yelled and then left. Gutters have leaks, pop outlets missing. no sealant on miter joints. The worst part is workers left my home with a gutter installed with no outlets at either end, we had rain the next day. I got no response from brothers Gutters or their salesman. I called, sent multiple texts, no response.I had to beg a contractor to come out on a holiday weekend to fix this gutter so my house would get damage. Had to pay this contractor a lot of money to repair. Repairs were done in the rain.if you look at the pictures, gutter has no outlet on either end, which would have left damage to house.

      Customer Answer

      Date: 12/28/2023

      The company has come back and taken care of the issues

    Brother Gutters is NOT a BBB Accredited Business.

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