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Business Profile

Medical Doctor

Sincera Reproductive Medicine

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have many complaints about Sincera but, for this purpose, I will keep it to the billing issue we have had. We had to setup a payment plan for our last cycle of IVF that included a transfer. During this process, we enrolled in new insurance that included IVF coverage. After being told that our transfer would not be covered because it would be tied to the retrieval (not true), Sincera submitted it to our insurance company and received payment for services rendered within the insurance carrier's coverage timeframe. Upon notification of this, I reached out to Sincera numerous times as well as their parent company, ****. I have been told over and over that they are looking into the situation with no response. This has now been outstanding for over 2 weeks and I am unable to reach any billing team member with Sincera and our monthly payment is now coming up. We are owed a credit that needs to be applied to our account as soon as possible.

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a complaint with Sincera today but forgot to include a few details: Point of contact: Charlene M******, ****************@sincerareproductive.com, (**** ********, ex ****** Virtual appointment: June 2022, I beleive. In-person appointment: 7/19/22 Conducted ultrasound and bloodwork, they did not mention anything about closing the office in a few days Received phone call from another doctor I had never worked with as I left the parking lot, named 'Steve' telling me they were closing and to try to get me to stay with their practice. I returned to the office to ask my doctor, Dr. C**** and the staff, if this was true and they confirmed it was. I asked why they didn't tell me before or during my appointment so I could make a decision as to whether to keep my appointment/tests as I would not be traveling that far to use their services. They had other appointments scheduled for me on 7/21 and 7/22 that I canceled on 7/20. They told me other places would need these tests so I should just do them at their office but I found out other clinics would not accept another clinic's tests and I would have to re-do them. Very unethical and unprofessional of them to try to coerce me into getting tests and even stating that I'd run into age limitations at another clinic. I am planning to file a complaint with the Pa Medical Licensing Board, as I believe they are in violation of the AMA Code of Medical Ethics in regards to their communications with me. Their office in Bethlehem closed on 7/22 and the closest office would be over an hour away. I requested a refund of my two co-payments, each $65, then had to wait three weeks for Charlene to see if this was possible. on 8/17 she told me they couldn't 'legally' refund me since services had been rendered. I can supply receipts, as needed, but I do not have them with me. Please contact via email for this, if possible.

Sincera Reproductive Medicine is NOT a BBB Accredited Business.

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