Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my new Chiropractor who has a signed consent form to request my records from Valley Pain Specialists who denied access to my records. I called them and the secretary first told me I could not have my records. I asked if I could just come pick them up my records and she said no. I said what? She said they would charge me a fee. She didn't know what it would be but she would have to talk to her manager. I said," I just need what my new doctor is requesting. Which is my MRI." She asked for their number and said she would call. She called them and told them she was not giving my records and that they would have to get them where I got my MRI done. I have a right to my records which they are holding hostage. Please help.

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

  Business Response

  Date: 09/02/2022

  I am responding to the letter dated on August 24, 2022. In regards to the patients complaint he was asked to pay an out of pocket expense (deductible). At the time of service, which was July 6, 2022, his deductible was showing $350.98 not met. I did receive an email from the patient and spoke with him about this. He understood and was aware that I had to wait until I received his explanation of benefits and payment for this date of service. He is stating that his deductible was met with other healthcare services he had prior to this date. I understood and explained that after I receive payments from his insurance carrier I will follow up with him. He was satisfied with my response.
  
  After receiving payments and his EOB's the patient was due a refund of $171.00. I spoke with the patient today and a check will be mailed to him. He was satisfied with the result.
  
  Any further questions please do not hesitate to reach out to me.
  
  Thank you,
  
  Tabitha H******************
  Practice Manager
  Valley Pain Specialists
  Valley Surgical Center
  4250 Fritch Dr
  Bethlehem, PA 18020