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Business Profile

Pool Contractors

Dr Feelgoodes Pools And Spas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

This profile includes complaints for Dr Feelgoodes Pools And Spas's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dr Feelgoodes Pools And Spas has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I experienced a problem with my fiberglass pool 4 months after install. There was a heavy rain and the deep end of the pool dropped 3-4 inches. Dr Feelgoode's Owner John L*********** and I mutually agreed to wait until the next season to see if the pool moved any more before repair. That was in 2020! I've been chasing John for the last two seasons and finally this summer he decided to show up. Then he sent his subcontractor ******* ********. The solution turned out to be a quote of $7,000 to replace 2/3 of the deck (cosmetic fix). Even though I had initially offered to share in the cost John dumped the entire cost on me and took no responsibility for the problem. I researched the issue further and even contacted *** **** Pools. Their technician referred me to the installation drawings and permit. Turns out the deck was not installed per the drawings or permit. I informed John that the deck was not tied to the pool coping as shown on the drawings. He is still in denial, has not acknowledged the error and blames the issue on the weather conditions. I am currently stuck with a wonky looking pool and Dr Feelgoode's has my money. Bottom line, his contractor did not install the pool per the manufacturers recommendation and the drawings he submitted to Lower Nazareth Township to obtain the permit. My pool is now an eye sore and has a broken skimmer also. If you look at the Yelp reviews on this company you will find a 1.5 rating which is horrible. I received a quote of $11,000 to repair the whole deck and attach it properly. I do not have the funds to prusue a long court battle but I want Dr Feelgoode's to be held responsible.

      Business Response

      Date: 11/03/2022

      Date: 8/22/22

      Received your text message.
      To say the least your change in direction has caught me off guard.
                                                           
      History

      The pool was built and filled
      with water on  May 11,2022. After
      inspections the cement decks were installed in the usual manner. The pool was
      completed and you were totally satisfied.

      On or about the first week of
      August (60 days later) a massive storm hit the Lehigh Valley. Nazareth incurred
      over 5" of rain in a single day (see attached). The water from your
      adjoining properties dumped all the "run off " water like a
      waterfall, directly into your yard. Your pool was in direct line of the massive
      flow of water . It flooded the pool and your surrounding deck and your yard.
      Your pool was filled with run off mud. To say the least..it was a mess.

      After all subsided, you
      called me because you thought the cement decks had floated in the storm and
      caused the surround cement decks to lift. I visited your home and was not sure
      myself as to what happened. I sent my mason over to review your concern. To his
      findings, the decks had not be effected by the water, but the pool had dropped
      in the deep end.

                                 Understand the Topography
      of the Lehigh Valley

      Nazareth is an area of Pennsylvania
      where the ground consist of Lime Stone. Lime stone in time decomposes and very
      commonly creates sink holes or ground cavities. In my 25 years of building
      pools in the Lehigh Valley, I have seen pools that have been in customers yards
      for years, all of a sudden create a  massive divot or the bottom of the pool just
      collapses. I believe this is what happened to your pool. The water that
      overtook your pool, in a massive flow, created a void underneath the pool. Thus
      causing the  deep end of the pool to
      sink.

                                          Your present conclusion to the
      problem

      Your are now implying that
      the pool was not build correctly. A pool that we built, that was holding 13,000
      gallons of water weighting 143,000 lbs. 
      For 60 days the pool was perfect. You used it without incident. Then
      came this horrific storm.
      Your position has been
      derived based on your conversation you had with *** ****. You are convinced that
      it is my fault, since the pool was so not built to the proper specification. The
      decks should have been attached to the pool structure for support. If this the
      decks were installed correctly, this would not have occurred.

                                                  
      Course of action

      Based on your position, I cannot
      offer an further comments or take any further action. I suggest  you should talk directly to the Northeast Distribution
      Center for *** **** located in  Cinnaminson New Jersey. You need to
      understanding of pool - deck construction on *** **** pools.  I am forwarding his contact information, this
      letter, and your text so that **** is abreast of this situation

      **** *******
      ******** *****
      **** ******* ****
      Cinnaminson NJ
      ****@*************.***
      *** *** ****
      .

                                                          Sincerely
                                                      
      John L******
                                                            Owner

      Business Response

      Date: 11/17/2022

      My response is clear as to what happened. The storm of the summer engulfed his yard with a flood of water and caused the pool to drop. Mother nature caused this problem. This is my last response on this issue.

      Customer Answer

      Date: 11/17/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      The pool was not installed per the approved drawings. It never had a chance.

      Regards,

      *************************

    Dr Feelgoodes Pools And Spas is NOT a BBB Accredited Business.

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