Complaints

This profile includes complaints for DLP Realty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

DLP Realty has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  DLP Realty

  95 Highland Avenue Bethlehem, PA 18017

• 

  DLP Realty

  1449 Hamilton St Fl 2 Allentown, PA 18102-4266

• 

  DLP Realty

  80 N Main St Ste 2A Doylestown, PA 18901-3733

• 

  DLP Realty

  529 Seven Bridge Rd E Stroudsburg, PA 18301-7937

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am living on the property maintained by DLP Realty in Kutztown, PA. As per the lease, all vehicles to be parked on the premises must be registered with management, so I was having my significant other sign out a parking pass each week for a single night. On October 13th at 2:30pm, I was informed by the property manager that I was no longer permitted to receive parking passes because I am only allowed to have 2 passes per month outlined "somewhere in the lease." I was told that my guest has been parking on the premises too often, that he is considered an unauthorized occupant, and that my recourse is to have him apply to be a resident and be added to the lease. To be clear, this policy was NOT in my lease and was not outlined in the community policies, nor in writing. Another representative of the property told me that the limit was 3 passes per apartment per month. I emailed the office and asked for clarification on the rules in writing. I received no response, so I went back into the office on Tuesday, October 17 to discuss the issue once again. At this point, the property manager was looking at a different lease than the one I signed, and cited a rule (not on my lease) stating that guests cannot be present for more than 7 consecutive days. As records would show, my guest was NEVER present for more than 2 days in a row. The property manager then explained that my lease "wasn't the full lease" and that he was "putting passes back to back to sneak in." This is all provably false, hence none of it was put in writing. I sent another email, again trying to clarify the rules, and never received a response. The disrespect and misrepresentation from this individual were unacceptable. This management office only just sent out an email November 10th, weeks later, that outlined the community policies. While they have not breached the lease contract, they have absolutely lied and manipulated their residents to cover up their own shortcomings and lack of organization.

• Initial Complaint

  Date:02/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in their property in ********, ** from August 2021 to June 2022. Shortly after moving out I only received $50 from my deposit refund check. After months of trying to get an answer from them they told me that they sent me a $50 check and a $200 check separately. I've received the $50 one but never received the $200 one and have stated this to them multiple times. I was told by a manager at ************ that they would be sending me my check (with express shipping) back in November 2022 and I still haven't received it. I've called, texted, and emailed about this several times since initially contacting them in August 2022. They have been no help and every time I've contacted them they say they'll help and then do nothing. They continually brush me off and tell me they will "look into it" every single time I contact them about it. It's been several months at this point and I still haven't received the $200 check.

  Business Response

  Date: 02/20/2023

  The reason why ************ did not receive the $200 was there was damage left behind from the common area ************* chair. These damages were taken from her security deposit and she was sent a check for the remainder amount of $50. Attached is the ledger showing all charges to ************** account.