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Business Profile

Transportation

Trans-Bridge Lines, Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked 6 people for a trip this Sunday a few weeks ago. I just realized on my invoice that not only was I charged for an extra person bvut a name I did not give the booking agen was used. When I called to get my refund for their mistake they said absolutely NO REFUND OR CANCELLATION several times . I explained I wanted neither but a refund for their mistake of overcharging me. They said absolutely not and to either sell the ticket or give it away. That is no way to treat a customer. THEY made the mistake. They should reimburse me for their mistake.

    Business Response

    Date: 12/07/2023

    Trans-Bridge Tours, Inc. has communicated with this customer and offered several possible resolutions. It was agreed that the extra ticket would be sold to another customer and a refund for the seventh ticket was processed for ***********************

    Trans-Bridge Tours considers this matter resolved.

     

     

    Customer Answer

    Date: 12/07/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ********************************************

  • Initial Complaint

    Date:12/06/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unable to use any of my commuter passes which I paid $224.50 for on the bus. Their app will not allow me to change the departure location I was than forced to pay $50.85 for a single ride

    Business Response

    Date: 12/07/2022

    We will respond to ****************, however, we would like BBB to know that our representative has spoken to him and he has emailed our office as well. We are currently working to resolve his issue with him. He did not give us enough time to work out his issue before filing a complaint.

     

    Thank you,

     

    JL

    Customer Answer

    Date: 12/07/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ********************* shouldnt take that long to resolve this problem..

  • Initial Complaint

    Date:10/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 16, 2022, I purchased round trip tickets from New York, NY to Allentown-Bethelehem-Easton Airport, PA, leaving 7:00pm to PA on October 19, 2022, and returning 11:35am to NY on October 23, 2022. The returning bus was canceled without notice or refund, and the online ticket failed to load for myself and another passenger to take a different bus. The only other offering was a bus departing the same day at 11:55am at a stop 10 miles away (William Penn Hwy). Since our tickets would not load, we needed to purchase another set of tickets. When we arrived, the bus did not pick us and the other 20+ passengers up until 12:20pm, 25 minutes late without notice. The canceled set cost $101.70. The repurchased set cost $86.50. Transbridge operated using deceptive practices to lure passengers into purchasing, cancelling routes with no notice, and requiring passengers to travel, with cost, 10 miles from the original stop and purchase new tickets, for a bus that was 25 minutes late without notice or explanation. These deceptive practices are unlawful, and Transbridge has a legal obligation to refund me the entire cost of this trip, totaling $188.20.

    Business Response

    Date: 11/10/2022

    Dear *******,

    Trans-Bridge Lines apologizes for the cancellation of Run *** on Sunday, October 23, 2022.Our company is being challenged by a driver shortage in the bus and trucking industry, which is affecting our operations. This is the reason for the cancellation and is not a situation we wish to be in or take lightly.

    The cancellation of this run was communicated on Friday, October 21, via our website Alerts page, email to our customer database, social media posts on ****************** *********, and ********,and direct email to passengers booked for this route.

    Our Customer Service Department spoke with your mother, whose name and credit card the tickets were charged to. A full refund of $101.70 was credited back to her credit card on November 1, 2022.

    The request for refund was granted and we consider the matter resolved.

Trans-Bridge Lines, Incorporated is NOT a BBB Accredited Business.

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