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Business Profile

Colleges and Universities

Bloomsburg University

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beginning in February of 2023, I was accepted and enrolled at Bloomsburg University as an adult transfer student. In the beginning, my $400 deposit was unable to be located, and I was told repeatedly that I was not registered as a student, even though I was. After placing a call, the deposit was miraculously located, and applied to my account. I was told to register for courses, with no idea as to which courses to take. I registered, and was told to take a Principles of Management course. I was unable to purchase the book for this course, as I was told my financial aid was not yet released, and they were not sure when it would be. I began the course, was taught NOTHING. It was an online course, we were told to read the book and take the quizzes. No classes were held, and notes from the instructor were only released once I asked for them. We next come to my transfer credits. When I began, I was told by the head of admissions that all 73 of my credits from a community college and a certificate program were able to be transferred towards a bachelor's degree, leaving 47 credits to be completed. This was revoked, without being given a reason, and changed to 93 credits to be completed, then to 87 credits to be completed, finally ending with me being told I have 42 credits, but was not told if that is what is to be completed, or what they took. I called and was given the runaround, transferred from office to office to office, with each one saying the same thing, "I'm not sure" "have you contacted admissions?" "Have you contacted the department chair?" When there is record of all this being done. I called the Dean of Students and was told they have no record of my Principles of Management course, then was transferred to the business office, who told me they did have a record. No one can tell me what is going on, why, or how many credits I need. I have never filed a BBB complaint, but they leave me no other option as they seem to be very lackadaisical towards me.

    Business Response

    Date: 07/24/2023

    July 19, 2023 

    Dear *** *******: 
    Please regard this letter as the Commonwealth University of Pennsylvania’s response to Complaint  ********. By way of introduction, I am an attorney with the Pennsylvania State System of Higher  Education (“State System”). In this capacity, I represent the Commonwealth University1, which is part of  the State System. The University forwarded to me the above-referenced Complaint.  

    The University sent your correspondence to me because of statutory confidentiality requirements that  protect student information and, consequently, restrict the University’s ability to release such information  to third parties. Specifically, the University is subject to the Family Education Rights and Privacy Act, 20  U.S.C. §1232g. Although these requirements prevent me from providing a full response, I can inform you  that the situation described in the Complaint is being addressed directly with *** ******.  

    If you have questions concerning this letter, please do not hesitate to contact me at the email address below. 

    Sincerely, 

    University Legal Counsel  
    Pennsylvania’s State System of Higher Education

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