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Business Profile

Construction Services

H & F Family Construction, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

This profile includes complaints for H & F Family Construction, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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H & F Family Construction, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on December 12 I paid ********************* the full amount of $14,987.49 to remove old shingles and replace any warped or rotten ply and replace old with new shingle.they were also supposed to replace gutters and down spouts, soffit, drip edge, fascia, f channel and install a new ridge vent. He told me he will send me a receipt. when i didnt get it right away he i asked him to send it. He texted me a screenshot of a receipt and said since he was driving he'd send a proper one when he gets back. He never did. the text receipt has since disappeared from the text thread. the next day they the roof was installed except for a portion of the cap shingles.after not hearing from *** after that i texted him and asked when the job would be completed. He said they were bending the metal for the fascia and said it will be done asap. after not receiving a call of text after that i asked again when it would be completed. He said I'm on the schedule for the following week. When they didn't show up I texted again and got no response, I called him and the office several times. He won't pick up and the office # goes to voice mail.I began researching his company more and found multiple complaints similar to mine.There is no invoice or job # on the work order which was approved Dec 9th 2022.

    • Initial Complaint

      Date:08/30/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tim and his company were hired in May 2022 to extend our rear deck, install a roof over it, re-shingle our entire house, as well as re-side the entire house. The deck was the first phase, and after MANY failed inspections by the codes officer (as required per our permit-which Tim never contacted them to do) the inspector questioned Tim if his crew was actually capable of completing the work. Tim already had 75% of the TOTAL project amount from us and we just wanted the materials ordered and work complete. By the end of July we STILL didn’t have a deck to pass inspection, and by mid August my husband finally fired this company and had to fight to get any of our money back from Tim. We have ruined materials we are stuck with (see photos) and expenses because of them. Tim finally did give us some of our money back, but we now have to hire a real professional to remove and redo EVERYTHING H&F couldn’t do. We have ruined grass, mud pits and ruined materials and NOTHING to show for this project with them. We are not the only customer he took advantage of—others have come forward. This company should NOT be in business and I feel sorry for anyone who doesn’t do their due diligence to review their actual work done (if there is any) and see for themselves what they could be getting into. Sad. Very sad and embarrassing that there are companies that do this to homeowners.

    H & F Family Construction, LLC is NOT a BBB Accredited Business.

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