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Business Profile

Home Décor

Not to Shabby

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Not to Shabby to paint my kitchen cabinets, during covid she said it would be $800, my husband said no that was to expensive ( things were a lot cheaper than). Well my husband passed away and I saw her post on social media that someone cancelled on her that she would offer 10% off so I messaged her. Well now she wanted $1600!! I told her no that was to much. 3 days later she messaged me and told me she would knock $300 off so I said yes. The whole time she was nickel and diming me trying to get the price up, I let her do it once she charged me $75 to spray paint my hinges which I thought was ridiculous if I knew she was going to just spray paint I would have done it, she told me I couldn't buy new ones that they wouldn't fit. She tried adding another almost $300 for sales tax and that's when I said no that you quoted me full price of $1300 that you should of said plus tax. Well the paint didn't even last 6 months I feel she never cleared coated them. The cabinets aren't used much because I no longer cook since I lost my husband it's only me here. So I called her to tell her and she tried telling me it was the oil in my fingers which is absolutely absurd! She told me to send her pictures so I did and then 2 weeks go buy I didn't hear nothing from her so I sent her a message in the morning asking why I didn't hear from her and nothing again. So I seen her post pictures on social media looking for work so I posted pictures of my cabinets and said she doesn't stand by her work. She lost it started messaging me to take it down that it's liable I said no it's the truth! She told me if I messaged her again she would call the police and then she blocked me. I'm a senior citizen on a fixed income and I feel she totally took advantage of me. $1375 is alot of money for me and she was only here 2 days left such a mess didn't clean one thing up forgot her step stool, didn't tape anything up so she got paint on my counter didn't notice until she left. I hope you can help.

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