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Business Profile

Retread Tires

Steve Shannon Tire & Auto Center

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Steve Shannon Tire & Auto Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Steve Shannon Tire & Auto Center has 5 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dropped off 2013 captiva LT at 530 or 6am mon 9-25-23 STEVE SHANNON TIRE & AUTO CENTER ********************** we were quoted around 381 for work that was very wrong they did oil change was wrong witch guy took off bill we didn't ask for i asked to replace 2 sensor on car they replace so they say what I'm seeing on paper work no matter what car was not bucking and car drove fine till they work on please beware of this auto place got lights on hose was off when I popped hood if u ask me place real joke I'm never ever doing business there again my last ! when ******** owned place they were amazing just another place don't care about there work trying to play people very bad business lights on for shifting car and would not do 15, to 20 miles down rd drove it home like that bucking and no speed lights on for ,stability track ,motor light still on then gave another line about gas getting in oil that's real funny all this just happened while they were working on car amazing All we ask for was good service replace sensors tires swapped out and inspection what I got back was messed up car witch is my wife car very sad buyers beware

      Customer Answer

      Date: 10/02/2023

      When u take car into shop in new york it should show on bill why and what for they did nun above I was told that by shop thats looking car over now and I'll show u are bill and also when they took off are tires they put snow tires on they kept are good tires and gave us back wrong tires this shop is doing very bad business 

      Business Response

      Date: 10/06/2023

       Dear ****************************************************** I am very sorry to hear of your experience at our Cortland location, I do understand how frustrating vehicle repairs can be. The parts that were replaced were the upstream O2 sensor, and the intake VVT solenoid, which the vehicle presented codes for (*****, *****, *****). Unfortunately after the repairs were made the vehicle developed a new symptom, separate from the original repairs. (codes *****, *****, *****) After investigating the new codes the staff found the high pressure fuel pump to be leaking. We have been in business for over 40 years and do have qualified technicians working at all locations. We do have other locations in upstate NY, as close as Ithaca. If you would prefer to bring the vehicle to our Ithaca location, I can assure you I will personally oversee that your vehicle is repaired in a timely and proper manner.

      Thank you,
      ***********************
      District Manager

      Customer Answer

      Date: 10/11/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I **** ************************ am rejecting this response because: They were offered to fix car befor I left shop and kid came over hooked hose up and car still was not running right because they broke wire off motor that's why it's was showing more codes listen some people were born yesterday im not one of them I went into shop and was so upset and manager ***** went out back and never came back out and I called pa upper management was just giving me run around then told them we did envelope for what was to be dun  they put are snow tires on and kept are new tires then when ask management didn't know so just throw are tires away ya I'm not wrong here like this I shouldn't have to pay again for shady work  I'm turning u into new york sate because u don't even show on bill why or  what car was brought in for just looking like u sold us parts and u did damage when u were working on car u were trying make more money off us that's a fact even manager called and said gas leaking into oil another line then again we called for return of tires u kept and gave us back wrong tires as far as I see u owe us money for not fixing are car and stress of us not getting tires back and driving a car 17.5  miles home with 4ways on and could not drive over 15 to 30 bucking but hay it's to funny that car was not doing anything like this till ur place put there hands on it this shop needs to be investigated all they wanted to do is cost us more money and  to keep are tires and have us to pay for ur mess u made and to think I'd let ur shop touch are car again or any of ur shops I'd say never on are car ill never ever do business with ur shop I do have are car Back witch was fixed at another shop witch fixed wire and they checked what ur manager ***** said are car didn't need fuel pump and lights were on because ur shop broke wire off when doing work as I see it u owe me for laber and time for wire broken by ur shop and tire bill then I'll drop this till then I don't see this going away ur shops doing bad business should pay thought u could wrong a woman till i got involved shame on ur place of business 

      Regards,

      **** *********

    • Initial Complaint

      Date:08/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/26/2022, I purchased 4 new tires ** *** ********* ** P255/50HR20 for my 2017 **** ********. I went with these tires per the salesman ****** ****** advice. These tires cost 764.00. Milage at time of purchase was 69,515. Since I purchased theses tires, I had them rotated and had an alignment. The problem is the 2 back tires are not wearing well at all. They will barely pass inspection next month. The sides are almost down to nothing. They are not even a year old and milage on car is 81,000. Not even 12,000 miles. I am retired so I do not excessively drive the car. I went back to ***** ******* on Towanda, PA where I go for oil changes, inspections and tires. I told them my issue and the new manager **** told me, that the only thing they could do for me is sell me 4 more new tires at 10.00 over his cost. He had 2 of his technicians check out the tires and they agreed they are not wearing well at all. Then they proceeded to tell me that they were cheap tires and that I needed to buy expensive tires. And I informed that these were the tires their salesman recommended. ****'s answer to me was that employee no longer works there and that he should have recommended better tires. I then asked him if he contact the tire manufacturer and see if they would make good on them. He told me that it would be a waste of time because they always deny the claims. He also told me that they would pass my car for inspection but I would need to purchase the 4 tires that he recommends within a couple of weeks. He recommended ******** ********* Weather Ready tires. They sell them for $287.00 a tire but he would sell them to me for $223.99 a tire. That was the best he could do as he wanted me to remain a customer. I have been going there for 5 years. I am really upset because I feel they should reimburse some money to me for the two tires that are bad. They should have lasted longer then 9 months and more than 10,000 miles. I believe tires have a warranty.

      Business Response

      Date: 08/31/2023

      We have consulted with the manufacturer regarding the low mileage received on your tires and they have agreed to let us do a one-time adjustment provided the tires fall within the parameters of the manufacturer's eligibility rules. The best course of action at this point would be for you to bring the vehicle back in to our facility and we can evaluate the situation once again.  If the tires are indeed in a situation where we can adjust them, we will gladly do so.  We realize this may be an inconvenience, but unfortunately, this is the best way to proceed.

      If you wish to move forward with this, please contact the store and let us know.  This will enable us to make sure we have tires on hand and readily available in the case where would be replacing tires at that time."

    • Initial Complaint

      Date:07/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my oil changed on my 2017 ***** ***** in the Muncy location on 6-20-23.As I was driving the next day the metal splash shield came unattached from the front of my vehicle. This was aprox 30 hours after the oil change took place. I was not informed at the time of the oil change that there was any wear and tear or defects in the splash shield.I had to take my car to the garage to have the splash shield removed in order to be able to continue to drive my car as it was dragging on the road.I contacted the Muncy store immediately after the incident on 6-21-23.The manager at the store called me back 3 days later. He agreed to reimburse the cost of the repair shop (*****) but refused to replace the damaged splash shield. He offered to have the district manager contact me to discuss this further. It has been 10 days and I have not heard anything from the district manager or recieved a refund for the repair bill. It has now been close to 2 weeks since the incident and no resolution has been made.

      Business Response

      Date: 07/17/2023

      Good afternoon,
       
      In regard to complaint ID ********, we have been in contact with the customer, *********************** and have agreed to replace the splash shield at no cost to the customer, the shield has been ordered and this situation should be resolved within a few days.

    • Initial Complaint

      Date:04/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday I scheduled my inspection and while I was there I mentioned that they might as well take care of the oil change and tire rotation since I have a long trip on this weekend. Service people were nice and allowed me to drop the vehicle off since I was still working for the day and I was able to pay over the phone and I caught an **** back to the shop. When I retrieved my vehicle and started it up immediately the service airbag light came on the dash and disappeared. When I went to put the vehicle in drive the light came on again and today is still doing it intermittently. I called and notified the shop this morning that when I dropped my vehicle off yesterday there were NO issues or warnings. But when I picked it up my service air bags light still illuminates. My vehicle passed inspection fully and there was no mention of the service light on the report. I was instructed to take it to the dealership for jeep. I will be seeking legal advice should thus not be resolved.

      Business Response

      Date: 04/29/2023

      After receiving the complaint letter, I had the manager of the location try to call the customer and have them bring the vehicle to ** for evaluation.  The manager, ***********************, states he has tried to contact the customer at the phone number on the complaint letter but has not been successful.  

      Today, I emailed the customer at his ***** address to please contact **** in regard to the issue to see if we can get to the bottom of the problem.  

      *********************, District Manager, Steve Shannon Tire Co.

    Steve Shannon Tire & Auto Center is NOT a BBB Accredited Business.

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