Reviews

Review Details

• Review fromjeannie s

  Date: 10/16/2024

  3 stars
  I love their product and it works, but I do not want to set up a subscription and like others, I think it is very shady to require calling someone to cancel it. I called and cancelled, the lady was super nice .. so this rating is a reflection on the fact that I had to call to manage my subscription. To purchase you HAVE to set up a subscription, the website fully supports that, makes it super easy. Do the right thing and update your website to allow cancellations the same way. We are all aware you make money on requiring people to call versus the convenient customer experience of having the "cancel subscription" button on the website which the vase majority of platforms have. All I really want is to purchase a year supply and be done with it and that is not even an option. Sadly, I will have to find a difference vendor. It really shouldn't be so hard to make and manage purchases, so I have to assume it is so you all can make some easy money on those who don't call you to cancel in time, etc. Great product, poor ordering platform.

• Review fromPete B

  Date: 05/31/2024

  5 stars
  I have had my pets on VRS products for over 5 years (omega benefits and osteo trubenefits) and these products work. My pet was stiff and uncomfortable due to joint pain/arthritis and these make such a difference that we could hold off using NSAIDs for years, which is important to me because NSAIDs cause liver disease.Their customer care team is fantastic. You always get a live person, no menus or run around. I left voicemails after hours and received returned calls first thing in the morning. They respond to emails promptly. The website is eh, however, their team makes up for it. I would rather a company spend money on real workers instead of automating every process to save a salary.

• Review fromRich J

  Date: 05/09/2024

  1 star
  Hellish experience with these people. My cat developed diarrhea, which may have been a result of the omega oil I ordered from this company. OK, it happens! No big deal. I didn't realize that ordering one bottle had enrolled me in a subscription service until the next bottle showed up. OK, that's slimy but I probably didn't read the fine print. There's no way to cancel your sub online, so I had to call the number. No one was around to take my call so I left a message asking that my subscription be canceled. I received an email response with a vague alternative: "Thank you for contacting Veterinarian Recommended Solutions. We can absolutely make those changes for you but wanted to offer another solution as well. We can always delay your refills for a year and make a note to contact you prior to an order shipping out if we have not heard from you in that time frame. We will not ship without your consent. Please let us know how you wish to proceed." I could not respond to the email, however--every one I sent bounced back. I just called again and the operator's "computer froze." She transferred me to another operator, which was actually just a menu prompt. I left another message. Fingers crossed that these people stop taking my money!

• Review fromAmy B

  Date: 01/07/2024

  1 star
  I wish I had checked out this site before I ordered. Like others, I was totally unaware that I was consenting to a continual monthly order. I got the email notice of the re-order and called within five minutes to cancel. Unsurprisingly, they had already shipped. The person on the phone said I could return the unopened package as "refused" and they would refund the charge. A month later, with no refund, I called again. It was clear from the discussion that no one had even started to process a refund, even though they had received the return over two weeks earlier. I did finally get the refund.
  
  I see their response below that the autoship is all disclosed. I don't think any disclosure is clear, and having a default autoship just seems wrong.
  
  This product was recommended by my vet, and I plan to let him know how dissatisfied I am with the company.

• Review fromRachel L

  Date: 12/18/2023

  1 star
  They reopened my account and re charged my credit card. I'm still fighting to get my money back. Gave me a bogus tracking number. And was told they credited my account the same day I called. Which is now being delt with with my credit card company. Horrible customer service.