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Business Profile

Carry Out Food

HL Dining, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for HL Dining, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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HL Dining, LLC has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Sherae E

      Date: 05/02/2025

      At approximately 3:20pm my child and I attempted to order at this location and were refused by the on duty store manager by the name of **********, if he provided the correct name. He refused to give the name of the District Manager or phone number to corporate for me to complain too. I was refused my food order by him because the coupon number on the corner was not given prior to reaching the payment window however; I explained to him that I in fact notified the service worker at the time of ordering that I had a coupon to provide and she could not hear me after stating it twice. I also explained this to the payment service worker when I first reached her. He then proceeded to lecture me on how I need to speak up better when they cannot hear which is very insulting as It is not my fault she could not hear me. She seemed to hear my food order just fine. As I have already communicated via email to BK and am now leaving this review. I will next continue attempting to reach the corporate office, district manager/Store owner and the BBB for proper handling of this horrible customer service as I am sure it cannot be condoned. Perhaps this person needs a retraining in customer service if not to lose his position altogether.

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