Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The college is charging me $1,055.08 and I do not know what it is for because they took my Pell ***** money too. I tried to get a forgiveness loan,but the site says i have no school debt loans? How is that possible unless this bill is a scam and not going through the ***********************.

  Business Response

  Date: 04/29/2025

  Hello,

  We received an email regarding this matter on 4/23/25. A reply was sent on 4/24/25 stating the following: 

  *******,
  
  The screen shot you provided is for the Federal Pell ***** for Fall
  2024 (see the upper left corner of the screenshot you sent). You had initially received $1849 for Pell, but MCCC was required to return $778.43 of it, which is why you are seeing $1070.57 for the *****. When you dropped ENG 101 you were no longer eligible for all of your ***************** aid.
  
  *****s do not need to be paid back.
  
  The past due Fall 2024 balance of $1055.08 is the amount of your Fall registration and books that the ***** didn't cover.  
  
  You may choose to apply for an alternative student loan.  Go to
  Student Loans - Montgomery County Community College, scroll to the bottom of the page and click ELM Select.  This will give you a number of lenders to review.  Some will work with past balances within the same academic year.
  
  Payment can be made through your *************************** by clicking ********************** and following the prompts.
  
  The hold restrictions will remain until your balance is paid to zero.
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended Montgomery County Community College in ********* before joining the *******. I am now a retired Chief ***** Officer trying to further my education at the **********************. When I requested my transcripts to be sent to ********, Montco marked me five F grades, however I know for a fact I passed the classes. I am receiving zero support from the college and have reached out over 20 times in the past 2-3 weeks regarding my grades over every avenue possible. This includes emails, phone calls, voicemails, their chat room, zoom, and many trouble tickets. I feel like they are ignoring me and discriminating against me due to their mess up and me joining the military and not finishing college at their college. This is a huge problem with them giving me failing grades, she. I know for a fact I passed them. My now deceased grandfather was paying for my college and wouldnt have continued to pay if I was failing school. They need to be held accountable and correct my grades because it looks terrible transferring to a better University who actually contacts me. *** *****, Dr. ****** *******, and **** ******** were the names I was given to contact but have failed to contact me back within a reasonable timeframe. Student affairs, the registrars office, and the help desk have been zero help and have also failed to return any calls, voicemails, emails and trouble tickets I put in. This is terrible customer service, especially towards a Navy Veteran who proudly served her country for many years and is just trying to further my education. Someone at that college needs to fix my grades and be fair to their students.

  Business Response

  Date: 03/06/2025

  Good afternoon,

  The enrollment services team met with you via Zoom on 2/28/25. At that time, you were escalated to a supervisor and the College is now researching the grades that appeared on your transcript. Once the College has completed researching your concerns, we will provide you with an update. 

  Thank you

• Initial Complaint

  Date:03/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Montgomery County Community College shared my private information including address and debt amount with a third-party collection agency called Conserve without my explicit consent. I am aware of the debt I owe for courses I did not take, and I am willing to start a payment plan with the educational institute to resolve this issue.

  Business Response

  Date: 09/19/2024

  SID:1050912

  Student signed the 2022FA **** on 3/4/2022 at 3:45 PM, 2022SR **** on 3/2/2022 at 3:45 PM

  **** that was signed by student includes consent needed to send overdue balances to collections agencies:

  

  4/4 and 4/5 2024: Student emails and ********* **** responds

  Yariliz,

  You registered yourself for Fall 2022 ART 102 and BIT 120 on 3/20/22. You were administratively dropped as No Show on 9/14/22, day 15 of the semester.  This was done as to not have a failing grade affect your GPA.  However, failure to drop a course, non-attendance, and/or non-payment do not release a student from the financial obligation of the registrations.

  You read and electronically agreed to the ***************** Responsibility Agreement on 3/4/22, which is required to complete the registration. The second paragraph states: 

  I understand and agree that if I drop or withdraw from some or all of the classes for which I

  register, I will be responsible for paying all or a portion of tuition and fees in accordance with the published tuition refund schedule/policy at *********************************************************************. I have read the terms and conditions of the published tuition refund schedule/policy and understand those terms are incorporated herein by reference. I further understand that my failure to attend class or receive a bill does not absolve me of my financial responsibility as described above.

  I've attached the **** for your review.

  Your Fall 2022 balance of $1165 is correct and valid.

  Your Summer 2022 balance of $1397 and your Fall 2022 balance of $1165

  should both be paid through ConServe.

   

  The holds will be removed when your balances are paid to zero.

   

  *********.

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have now been waitlisted 3 times. 2 for the surg **** program and 1 for the nursing program. I don't have the opportunity to transfer out because of funding. Though trying to work with them is impossible. You can't reach anyone by phone you can only email. And that takes 2-7 days to hear back from anyone. I was wait listed the first time because of my late advising appointment, which again is the appointment they gave me, to just tell me I have to wait till NEXT FALL. That's a whole year. Financial aid doesnt accept gaps so then I have to waste Financial aid and take 2 classes each semester to make it. Then by next fall. I couldnt reach anyone to fix my drug test, which was mandatory for the surg **** program, until it was a week past the due date. I had tried to call and nothing got done and professor ******************* was apparently too busy to help any of the upcoming students since she still had classses. So i switch to nursing. Only to realize that i still wont be in the nursing program because I have to take the **** and apparently the school's deadline for the Fall 2023 Nursing program was in March of 2023. So i met with a new advisor named **** who told me I once again have to take 2 classes in fall of 2023 and 2 in the winter to keep my financial aid. Then if I took and passed the **** by Nov 1 I would be in for Spring nursing program. The **** packet which is attached) is vague and when i tried to call and ask for answers no one can help i just keep ******* pushed to other numbers and emailing **** my advisor. ************** didnt have any advisor appointments available all octobern though she could email back days later. The phone numbers I was given just went to voicemail and no one has since emailed me back. I simply wanted to know if upon my **** scores was I accepted or rejected. Apart of the **** packet it says that we need a Reading score of 75%, so that's what I assumed i needed in the Reading portion. It also says that if we have a "B" or better in BIO 131, BIO 132 that we could get a 65% and pass. So that's what I assumed. I took it as my scores were passing but after finally getting an email bavk from **** she said my "B" is a "B-" and that doesn't count. But theres no percentage for the ****

  Business Response

  Date: 09/19/2024

  See attached.

   

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for Montgomery County Community College for 2019 Spring Semester. I never attended a class but I was told I would have to register because the classes fill up fast. At that time, I was unable to receive additional aid and did not attend. I now have a balance of $2070 currently in collections. I have made several attempts to contact someone in payments and they refuse to verbally respond.

  Business Response

  Date: 09/19/2024

  SID:1048912

  10/13/2020: Student called CARS

  2/17/2021: **** requested that the student be called due to balance from 2019/FA. **** emailed ******* *****, ********* *********, ******* ********, *** ********* and Payment

  2/17/2021: STRK note from ******* ***** that student was called at 12 pm and 3 pm and voicemails were left

  3/3/2023: Student called CARS

  3/7/23: (Same day student filed complaint) ********* **** emailed student:

  *******,

  In reviewing your account, I see that your past due balance is from Fall 2019.  You registered yourself on 10/21/19 for PSY 101 ONLN7 and SOC 101 ONL10 through your student portal after your testing was completed.  You also read and agreed to the ***************** Responsibility Agreement on 10/21/19, which is required to complete the registration process.  The second paragraph states: 

  I understand and agree that if I drop or withdraw from some or all of the classes for which I register, I will be responsible for paying all or a portion of tuition and fees in accordance with the published tuition refund schedule/policy at ********************************************************************* . I have read the terms and conditions of the published tuition refund schedule/policy and understand those terms are incorporated herein by reference. I further understand that my failure to attend class or receive a bill does not absolve me of my financial responsibility as described above.

  I've attached the **** for your review.

   

  You were administratively dropped from your courses as No Show on day

  14 of the 7 week session.  Failure to drop a course, non-attendance,

  and/or non-payment do not release a student of their financial

  responsibility.  Per the Tuition Refund Policy published on our

  website, you 100% financially responsible for tuition and fees.  Fees

  are non-refundable after the start of the session.

  *********************************************************************

   

  Your past due balance of $2070.00 is correct.

   

  Payment can be made on your Montco Connect by going to ************ and searching *********************** Follow the prompts there.

   

  Have a great day!

  ********* ****

  Student Accounts Administrator/Collections Coordinator

  Montgomery County Community College

   

  From: Collections

  Sent: Tuesday, March 7, 2023 2:16 PM

  To: ****************************

  Cc: ******* ***** <*******************************************>

  Subject: RE: CARS Collections ******* ***** (1048912)

   

  No contact from the student was found since this answer was provided