Complaints

This profile includes complaints for BrightView Landscapes LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BrightView Landscapes LLC

  980 Jolly Rd Ste 300 Blue Bell, PA 19422-1904

• 

  Brickman Group

  25759 N Hillview Ct Mundelein, IL 60060-9437

• 

  The Brickman Group LTD. LLC

  1614 Hillcrest Rd Norcross, GA 30093-2619

• 

  Brickman Group

  1645 Williams Dr Marietta, GA 30066-6293

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  The Brickman Group

  52D N Main St Marlboro, NJ 07746-1428

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brightview is the landscape service hired by my community (Corkscrew Shores.) They recently broke a window at my home, denied accountability to our property manager, and have ignored me and my requests to have this matter resolved. My initial email to this company along with their insurance agent is attached. Note, this is for their  FT MYERS location as I know Brightview is a national organization. I've gotten a quote to replace the window (almost $2500) and the window company agrees that this had to have been broken by the landscapers when cutting the hedges. No other vendor or company has been in this area. The fact that they will not even respond (not to mention the fact that other neighbors have had issues with knocked over mailboxes and broken gates) shows how inept this company is. Note: Location #***** -  Ft Myers, FL  Further details along with photos are attached.

  Business Response

  Date: 12/07/2023

  *************,

  Thank you for bringing this to our attention, I have escalated the matter and requested a call back to you. Please feel free to reach out at any time to our Customer Experience Center, ************, with any other questions or concerns you may have. 

  Customer Answer

  Date: 12/14/2023

  Landscape supervisor along with Property Manager came over.  Still denying accountability and showed me how HE would have cut the bushes.  I don't believe this is what happened as the workers are shorter than the supervisor and would have needed a ladder, but unfortunately I cannot 'prove' this is what happened despite all other facts pointing to them.  Unless their worker actually steps up to admit fault, it will be a matter of my word against theirs.

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-18-23 Brightview cut grass, edged and used the weedeater at my neighbors house. Im on the do not cut list with this company. My car was sitting in my driveway and when I entered my car on 10-20-23 my drivers front window door glass was cracked. My window was not cracked the last time I drove the vehicle. I called the company and ***** came out and took pictures on the 20th. ********************* called me a few hours later and stated based on his experience in all cases if a rock had hit my window it would have been shattered or have a spider crack in the glass. My window did have a spider crack on the window but its hard to see on a picture because the window was tinted. He also asked me did I have any debris on my driveway. I have pictures where I have dirt and other debris on my driveway where they use the edger in my neighbors yard and didnt clean the debris off my driveway . So on October 27 ***** and someone else show up at my house unannounced and looked at the window in my car that already had been replaced and rang my doorbell but I was sleep from working the night before, So I called when I woke up and we agreed to have someone come out on November 1. ******* and ***** showed up again and took pictures of the window that I had stored in my garage and advised me that they would have to talk to **** and get back with me. On November 3rd I spoke to ******* and he advised me that they werent responsible for my damaged window. His reason was they didnt see an impact area. I advised him that you could clearly see where the impact was made and where it began to spiral. I asked how did it change from **** saying it would have been shattered or have a spider crack to they dont see and point of impact. If **** was going to make the final decision he should have came and looked at the glass himself because a picture isnt going to show the damage clearly. But I feel they werent going to accept responsibility for the damage anyway so why would he come out.

  Business Response

  Date: 12/07/2023

  Thank you for bringing this to our attention. We are sorry to hear that you didn't have the best experience with BrightView Landscape. In order to make things right, I have forwarded this information to the escalated management team and have requested a call back to you. Please feel free to reach out to our Customer Experience Center at ************ for any other questions or concerns you may have.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is cuts the grass in our community and is paid buy the Homeowners (me and my neighbors via HOA). I had complained to the HOA manager a couple time earlier about them leaving a mess when they leave, i.e: grass on the sidewalk , at the front and back door, etc. On July 11 2023, one of the workers using the "********* " tool, held it to the back of my house, damaging an are of Vinyl Siding. I was setting on the back, screened-in porch and saw it happen. So when I went out to clean the dirt and grass off my driveway, walls and garage door -like I do every week after they leave- I noticed the damage was pretty severe. I contacted the HOA manager, sent a video with pictures of the damage. The HOA manager informed me that "Brightview is aware of the damage they caused and will be sending a manager out to view it and figure out proper repair / compensation for the HOA." IT's been two months, and nobody has been out, Brightview and the HOA (********* Real Estate , Winston Salem, NC) is not responding to my phone calls and emails. I have already filed a BBB complaint on the HOA (********* Real Estate, Winston-Salem, NC) a few years ago because they are terrible. I'm also going to file another complaint on the the HOA about this. Everyone is Ignoring me, and moisture is getting in my house, which will soon cause interior damage, Mold, etc. if it's not repaired quickly! I need the Damaged Vinyl Siding replaced ASAP. *I can provide pictures, but for some reason it's Not letting me upload then here. :(

  Business Response

  Date: 09/28/2023

  **************,

  Thank you for bringing this to our attention. We are sorry to hear that you didn't have the best experience with BrightView Landscape. In order to make things right, we have forwarded this information to the appropriate management team and requested contact in order for us to discuss your Desired Settlement. If you have any questions or need any further assistance in the meantime, please do not hesitate to reach out to our Customer Experience Center at ************.

  Thank you.

  Customer Answer

  Date: 09/29/2023

  I will not be satisfied until they vinyl siding is Replaced and matched exactly like it was before they Damaged it.

   It's been almost 3 months and they have made No effort to contact anyone. 

   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *************************

  Business Response

  Date: 02/01/2024

  Hello *******, please see the details below regarding **************' complaint. Please let me know if there is anything else that you need from us. 

  *************, branch manager, discussed the situation with my AM ************************* whom handles this account and has been a part of the reporting/conversations with the Property Management Company. Please see the details below surrounding this situation:
  
               In working with the Property Management Company (*********************)regarding the incident below we had determined, and reported at that time, that the damage that is being claimed was not caused by our company.  In the email ************** sent to ********************* on July 11th,  he complains about the job the crew did blowing off the property and the complaint about weedeating stating, Also, when they weedeat, theyre cutting into the dirt and throwing dirt up all over the side of the house, garage doors, front and back doors. At no point in ************** email did it state anything about damage other than getting things dirty. The management company replied to ************* on July 11th stating that they would let us know asap. For this instance, I was not emailed, but a call was made to ask me just to have the team be more diligent when they were blowing hard surfaces and weedeating at the property to avoid messes. Following this conversation, I did have a talk with the crew about being more careful.
               The next email came on August 9th about having damage to the siding at the back of his house. In the email he states I was cleaning at the back just now, and noticed that they also busted the vinyl siding on the back of my house. I will send pictures in a separate email. This goes directly against his below claim that he watched our crew members do this damage from his screened in porch. Additionally, the pictures that were sent were snips taken from a security camera which show a team member walking down the street in front of his house, and the weedeater was off and over his shoulder. August 10th ************** sent an email to Signature stating that he was going to make a Police report of the damage. Additional pictures of damaged siding were sent on August 17th , but outside of their being grass on the siding, the actual damage did not look to be in line with what would have been done by the weedeater that day. I also went on site personally to inspect this damage and relayed back to ********************* that the damage appeared to be old damage, and not in line with something our team would have done. At that time Signature said that they understood and would let ************** know.
               On September 28th ************** sent an email again complaining about the job the crew was doing and claiming that they were now doing worse around his house and blowing trash into his yard as a form of retaliation due to his complaints. I responded to Signature that this was something completely against policy and I was sure it was not the case. The reason I can be even more sure about this fact is that the crew had never been given a specific address where the complaints were coming from. Without this information it would be impossible for the crew to be retaliating against **************. They replied stating they understood, and they just had to share the complaint with me. They informed me that ************** complains after every single visit.
                Based on all the facts stated above from emails and conversations, I feel that it is clear that ************** is habitual in his complaints. Even when unfounded or impossible to be reality, he seems unwavering in his need to send complaints. Many of the pictures sent may have been on a day when the team was on site but could easily have been taken before the crew came by to blow off grass clippings and other debris. There is no definitive proof that the team was gone from site before the pictures were taken. It seems when ************** does not get his way, he continues to embellish his version of things to try and force the hand of people to do what he wants. Proof of this has already been stated above, but I will reiterate. The damage to his siding in one account from ************** is that he found the siding damage while cleaning off the area in the back of his house, while in his complaint to the BBB below he claims to have watched it happen. Thank you for your attention to this matter and have a great evening.

  Customer Answer

  Date: 02/02/2024

  Their response is a lie. I did see them do it, o was sitting on the back of the screened in porch, and supplied the HOA manager with a video at the time it was done. And,  according to the HOA manager, when he contacted them, they admitted doing it and said they were sending a manager out to review the damage.
  
  The other complaints he mentioned were to the HOA that they were not blow the walkways, driveways, and around the doors very well and slinging dirt on the walls.
  
  They damaged the vinyl siding after those complaints to the HOA, and , like I said , I did see it and sent the video to the HOA! Thanks

  Customer Answer

  Date: 02/05/2024

  The complaints about the bad job were separate complaints. After the first complaints about the bad job, they stuck the weed eater through the siding,  and I was on the back porch,  saw the worker hit the siding, damaging  it, and the video shows the time and day, and the worker with the weed eater. The pictures clearly show it's fresh damage and the narrow cut shows it was the weed eater. Thanks

• Initial Complaint

  Date:08/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I represent the ******** ******* HOA in Flower Mound. During the month of May 2023 Brightview Landscaping only visited the ******** ******* HOA property 1 time for the entire month. That date of visit was May 4th. Per our contract Brightview was scheduled for 3 visits in the month of May for Mow/Trim/Edge/Blow/Cleanup. During the month of May I received complaints from the local community about weeds at the pool, tall grass along *******, and no flowers in the front entrance way. I sent emails and text messages to our Rep to get this work completed. It was not until June 2023 that Brightview showed up in June to Mow/Trim/Edge/Blow/Cleanup. I can supply the emails and text messages if they are desired. The ******** ******* HOA will be satisfied with a refund of 2/3 for the month of May = 1886.80. We feel this is reasonable due to Brightview failure to render all paid services for the month of May 2023. Check can be sent to Pay to the Order of: ******** ******* HOA ; **** **** ******* ** STE *** PMB *** Flower Mound, TX *****

  Business Response

  Date: 08/22/2023

  Thank you for providing us with this information and making us aware of this situation. We are so sorry that your experience with BrightView has not matched the expectations we strive for. I have forwarded this to the local management team and escalated the matter to include the **** requesting a call back to you as soon as possible. If you have any questions or need any further assistance, please feel free to contact our Customer Experience Center at ************.

  Customer Answer

  Date: 08/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be
  
  Complaint: ********
  
  I am rejecting this response because: I have not been contacted by the local Brightview group.   Please have them try to contact me again. 
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 09/08/2023

  Thank you for advising us that you are still waiting for a call back *************, I have escalated the matter to include the SVP as well and have requested immediate contact for you. We appreciate the opportunity to resolve this matter for you. 

  Customer Answer

  Date: 09/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I am still waiting for a contact and or desired resolution funds made payable back to the HOA.
  
  Regards,
  
  ***********************

  Business Response

  Date: 10/19/2023

  Thank you for letting us know you have not received any contact. The local management team reported to us on 9-18 that they had called you at ************ on 9/18/2023 and left a message and would continue to call daily at 10am until contact with you was made. Can you please confirm this is the correct phone number for you so that we can ensure correct contact information is accessible to the management team that is trying to resolve the matter? 

  Thank you.

  Customer Answer

  Date: 10/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  I spoke to ************************* on 9/18/2023.  I sent him screen shots and emails of the conversation I had with our rep. This included pics of overgrown weeds.  I was advised that I would have an answer at end of week.  That was a month ago.
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 11/17/2023

  Thank you ************* for advising that the situation has not been resolved. I have requested contact with you for a resolution and also requested that they provide documentation one way or the other on what the resolution will be. 

  Customer Answer

  Date: 11/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I will wait to resolve this complaint until the matter is decided.  

  Regards,
  
  ***********************

  Business Response

  Date: 01/26/2024

  *******, 

  Per our conversation, see the details below regarding this complaint:

  ************************* advised that we had stopped servicing the development property in June. At that time, the HOA had advised that one reason for the discontinuation of services was because they needed a less expensive landscape option for the community. Furthermore, at the time of services ending, no request for refund was mentioned or communicated with to BrightView from the HOA. 

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the ************** neighborhood in Lanham md and your company is the folks who are contracted to do the landscape. I sent pics of my front window to the management team at your local branch in Bowie MD that after the grass was cut in my front yard a rock hit my windshield and broke the glass on my **** truck. The pic was taken as soon as I noticed it driving off from my house at the gas station across the street. My cameras also confirm my suspicions in regards to your employees damaging my windshield. I offered to send the video and I have had a lack of customer service in response to my complaint. Earlier today I spoke to a manager that was on sight and he was very rude in regards to trying to resolve the issue. I will also report you to my HOA as well as file this BBB complaint and leave you a horrible reviews on ****** until this is resolved !

  Business Response

  Date: 07/31/2023

  ********************,

  Thank you for bringing this to our attention, we want to let you know that at BrightView Landscapes we take each customers account very seriously and do our best to perform an amazing service. Please allow us to further review of your situation, I have submitted these details to the management team in charge of this property and I have escalated the matter to include the **** to allow for the appropriate visibility on the matter as well. I have requested that they contact you to discuss a resolution for this as well. If you need anything else, please do not hesitate to reach out to our Customer Experience Center at ************.

  Thank you.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Landscaper was under contract with HOA and tasked with trimming shrubs and hedges. Landscaper cut the flowers off my petunias leaving only stems and box pruned flowers intended to grow in a circular fashion without consent.

  Business Response

  Date: 07/19/2023

  ******************,

  We want to let you know that at BrightView Landscapes we take each customers account very seriously and do our best to perform an amazing service. Please allow us to further review of your situation. An email has been escalated to the management team with the information you provided as well as the pictures you included. We are so sorry to see that you have had a negative experience and will do our best to come to a resolution that aligns with your needs. 

  If you need any further assistance, please do not hesitate to reach out to our customer experience center at ************.

  Customer Answer

  Date: 07/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Although promised, no resolution has been received.  I would like to be reimbursed for the damage done to my plants.
  I paid $13/plant at ********** and request a reimbursement of $156 for the 12 plants. Since they can't tell the difference between flowers and shrubs I have decided I do not want them to replace them as my confidence in their ability is lacking.
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 08/25/2023

  ******************, 

  Thank you for making us aware that you are still awaiting a response for your desired settlement. I appreciate your dedication to allowing us the opportunity to make things better and I have emailed your response to the *** requesting a call back to you immediately. If you need anything at all please do not hesitate to reach out to our Customer Experience Center at ************.

  Customer Answer

  Date: 08/31/2023

  As of today I have still received no word from the company despite their claims I would be contacted. 

  Business Response

  Date: 09/15/2023

  Please see the message from the local management team:

  Property manager advised not to contact resident. Shrubs have grown back in like she was told they would. Nothing to reimburse. Let me know if you need anything else.

  Please see the pic attached showing that shrubs have grown back.

  Business Response

  Date: 09/15/2023

  Thank you for bringing this to our attention. We have sent information to BBB regarding this case. 

  Customer Answer

  Date: 09/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I was unable to enjoy the flowers for the summer months and should be compensated for the damage done. No permission was given to trim. I am requesting fair reimbursement and will settle for nothing less. 
  
  Regards,
  
  ***************************
  

  Customer Answer

  Date: 09/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I was unable to enjoy the flowers for the summer months and should be compensated for the damage done. No permission was given to trim. I am requesting fair reimbursement and will settle for nothing less. 
  
  Regards,
  
  ***************************
  

  Customer Answer

  Date: 09/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I was unable to enjoy the flowers for the summer months and should be compensated for the damage done. No permission was given to trim. I am requesting fair reimbursement and will settle for nothing less. 
  
  Regards,
  
  ***************************
  

  Customer Answer

  Date: 09/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I was unable to enjoy the flowers for the summer months and should be compensated for the damage done. No permission was given to trim. I am requesting fair reimbursement and will settle for nothing less. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to inform you that multiple property owners on ************************, ****************, ******************, ************************, Briarwood Drive, and surrounding streets in San Jose, CA are upset over the manner in which BrightView Landscapes, LLC (dba Commercial Tree Care, License No. ******* have recently pruned park strip trees. Instead of using a minimalist approach, non-mature trees, some of which are saplings (less than 14ft in height) were carelessly cut leaving multiple trees structurally mis-shaped, revealing large empty gaps with no vegetation. Visibly, the trees are now an obvious eyesore. Without knowledge or consent, property owners were not provided adequate notice of the impending tree work. Property owners attempted to speak with the onsite tree specialists about the damage, however they did not want to listen, as they continually stated "the city is requiring them to cut back the trees for the project". As a result of the negligent tree work, independent arborists are being contacted to perform an evaluation of the disfigured trees which are now susceptible to disease and stress.

  Business Response

  Date: 07/11/2023

  **************, thank you for bringing his situation to our attention. The details you provided have been forwarded to the management team and I have also escalated the situation toinclude the **** as well. I have requested immediate contact for you per your request. 

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a section where there are units and BrightView Landscaping was hired to do their job. First of all, let me state that there is a major communication gap. and that they are careless and negligent, and you need interpreters to get anything accomplished. Recently, as always they did some property damage. The first thing is that they are notorious for cutting out and eradicating the neighbor's flowers. Just the other day while my neighbor has been away she is going to come home to a patch of earth, where once her tulips stood. Other neighbors have confided in me about the reckless way they handle their jobs. I had to replace my solar lights due to them, and now, just the other day they clobbered my new solar lights which look like puppy paws. I ran out of my unit and saw the destruction. I wasn't too happy and addressed my concerns. I stopped one of the workers while they had a leaf blower in their hands and headphones. I stressed what damage was done, but it was an exercise in futility, and more like an ESL lesson I told the worker that I want to speak to their supervisor, I think it was *****. He had a mohawk haircut. I told him of the damage, and yet he questioned me if it wasn't like that already. I told him that it was fine for months until they came along and chopped it with their weed whacker! I went back to my unit and retrieved the box and directions that it came in. I showed him that it took two plastic pieces to have the panel stay in place. I also told them that I wanted a full reimbursement, not that they had the box and directions it came with. He said he was going to contact his boss about the matter. I told him that I found the solar lights at "***** ***** Job Lots". There is no excuse for this nonsense. It s a wonder that they're still in business is beyond me! I even have the evidence of a chopped-up piece of black plastic when I was scouring the grounds that they overlooked in a plastic bottle in my unit to boot.

  Business Response

  Date: 05/25/2023

  Thank you for notifying us of this situation, please know that an email has been sent directly the the Branch Manager and has been escalated to include the VPGM. I have requested a call back to you directly so you can discuss your desired settlement.

• Initial Complaint

  Date:02/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under contract with BrightView for landscaping services for two years. I was not pleased with their work and provided the required 90-day notice to terminate my contract. BrightView failed to service my property during the last two weeks of my contract. They say they were here, but I am sure they were not. The property did not get serviced the weeks of September 19th or 26th, 2022. I have an email to the account manager on September 23rd concerning the lack of service. Weeks later I received an invoice for $2,354 for irrigation repairs. I have communicated with BrightView and said that I would pay the invoice when they credited my account for the two weeks I did not received service. I have emailed the local account people, I have written to the corporate office, and have yet to hear back from anyone. However, today I received another invoice for the irrigation repairs. Nothing about my two weeks credit for lack of service.

  Business Response

  Date: 03/06/2023

  The following infomration has been sent to the branch manager and escalated to include the ****, a request for a call to customer made by end of day today has also been requested:
  
  Case Description *********************************, a resident of The **. ***** has filed the following complaint on the Better Business Bureau:
  
  The details of this matter are as follows:
  
  Complaint Involves:
  Customer Services Issues
  
  Customer's Statement of the Problem:
  
  I was under contract with BrightView for landscaping services for two years. I was not pleased with their work and provided the required 90-day notice to terminate my contract. BrightView failed to service my property during the last two weeks of my contract. They say they were here, but I am sure they were not. The property did not get serviced the weeks of September 19th or 26th, 2022. I have an email to the account manager on September 23rd concerning the lack of service. Weeks later I received an invoice for $2,354 for irrigation repairs. I have communicated with BrightView and said that I would pay the invoice when they credited my account for the two weeks I did not received service. I have emailed the local account people, I have written to the corporate office, and have yet to hear back from anyone. However, today I received another invoice for the irrigation repairs. Nothing about my two weeks credit for lack of service.
  
  Desired Settlement:
  Billing Adjustment
  
  Please follow up with the customer accordingly by end of day.

  Customer Answer

  Date: 03/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************************
  
  All the note says is they have escalated my complaint and someone would call me.  This has not happened.  There is nothing to accept/reject because they haven't done anything.   

  Also, I am the General Manager of the condominium, not a resident. 
  

  Business Response

  Date: 03/27/2023

  Thank you for advising us you have not heard a response, this has been escalated and a request to contact you to discuss your desired settlement as well as any other resolutions we can offer has been made. 

  Customer Answer

  Date: 04/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  I was contacted by the company this week, and have provided me the credit and a final bill.  That bill was processed this week for final payment. 

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************************

• Initial Complaint

  Date:02/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a gated community and the local representative **** said he will not give me an estimate.I would like someone from HR to call me.Brightview needs to hire professional account reps that know how to provide an estimate.

  Business Response

  Date: 02/24/2023

  The attached message has been sent to ****'s bosses, the branch manager and VPGM requesting immediate contact by end of day today to the customer. 

  Customer Answer

  Date: 03/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  No one ever contacted me. The problem is the local managers, you actually think the local managers contacted me.

  That did not happen, they need to clean house of the managers.
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 03/21/2023

  Thank you for bringing this to our attention, we will advise the cooperate managers of your concerns.