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Business Profile

General Contractor

MarreCon Builders

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 10, I hired Mr. ******* to renovate a small bathroom after being impressed by his previous window installation work at my home. The bathroom project included expanding the shower, adding a skylight and steam shower, and updating the tiles, sink, and toilet, with a verbal agreement of $11,000 for the entire ******** commenced around October 15; demolition began after paying a $5,000 deposit. Mr. ******* suggested a 0% interest loan through ************** for remaining balance. I was approved for the loan, I never received a copy of the contract. After loan approval, he informed me that the skylight and steam shower were not feasible due to structural issues.. I reluctantly accepted.They worked inconsistently, showing up for one day at a time and then disappearing for weeks. Delays were often attributed to material orders and tile travels. When I questioned why he needed to travel far for tiles, he mentioned that ********** did not stock subway tiles. I felt intimidated, shocked, and discouraged, but having already paid him $5,000, I felt trapped in our verbal agreement, hoping he would be honest.Four months have passed, and all I have to show for it is a shower pan, new drywall, and a light fixture I did not approve. Additionally, I spent $2,000 to repair the floor that was damaged during demolition. I had to hire a heating and cooling company since he said he could not fix it and insisted it was broken before they removed the wall.After four months, only about one-third of the work has been completed. Frustrated, I sought another contractor to finish the project. I contacted ************** on Feb 10th to inquire if I could use this loan to pay a different contractor. To my surprise, I was told that Mr ******* sent the bank an invoice for completed work in November and received full payment of the loan for $6,694. To this date, Feb 11, 2025, Mr ******* has been paid $11,694, and at this date I have a bathroom no tiles, no floor, toilet, or sink.

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