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Business Profile

Insurance Services Office

Personal Service Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

This profile includes complaints for Personal Service Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Personal Service Insurance Company has 4 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased insurance on a car from a dealership but wasnt able to obtain the vehicle. I paid for 3 months of insurance on a car I didnt own without realizing. When I contacted customer ********************** I was told to send them a letterhead from the dealership to receive a full refund. I received a small portion back and when I called again to question this, I was spoken to very rudely by a representative and they said how do you not know youre paying for something for 3 months. I had a few deaths in my family during that time span. I just want all the money I spent on a car I never owned returned back to me. I have sent multiple emails and no one calls me or has responded to any emails.

      Business Response

      Date: 04/30/2025

      please see attached response.

      Customer Answer

      Date: 05/05/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ******

    • Initial Complaint

      Date:03/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I became a customer of Good 2Go Auto ********************** in October 2024 every month. I have a problem paying my bill. They have an option online pay through an E check for free for no convenience fees. That option seems to always be down online. Ive called several times. Ive emailed several timesthey do not take care of the problem. The only thing that they will do is Let me use a debit card and charge me a five dollar convenience fee every month. I dont have extra money to pay on top of the bill for the money that I ******** I said, I have been emailing them since December about this and every month its a different excuse last month. They just took the option off Of their website and told everyone that if they want Any kind of discount they have to sign up for automatic payment.

      Business Response

      Date: 03/24/2025

      Please see the attached response. Our notes show that we loaded this on 3/14 however it does appear on your side that it was not received.

    • Initial Complaint

      Date:01/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased car insurance online on ************************** 12/18/2024 ($166). I only had the insurance for about a week 12/24/2024 before I needed to cancel it due to not receiving the car I had on file. Cancellation was easy however, I was never notified of a pro rated refund. I then proceeded to contact Good2Go which was like pulling teeth. I spent a week+ attempting to either get a call back or get a human on the phone. Eventually I was able to speak to someone who told me I would receive the refund for an amount of $133 and it was processing. It has now been close to a month and still no refund has been deposited. After reading all the horrible customer reviews on the ******************** website I realized this company is a scam and I probably wont be receiving any refund at all.

      Business Response

      Date: 01/29/2025

      Please note that this complaint should be moved under Personal Service Insurance Company and we have responded accordingly by that name.

      Please see attached.

       

       

    • Initial Complaint

      Date:11/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday, Oct 22nd, I requested tow assistance, which is included in my policy with Good2Go. Despite multiple attempts to reach your team, I received no response. As a result, my vehicle was towed by a third-party service (Robs Towing, *******, **), and I incurred $540 in towing, wenching, and storage fees, which I have paid and documented.Good2Go committed to providing tow services as part of my coverage but failed to do so, and I am seeking reimbursement for these out-of-pocket expenses. To date, I have not received any response or resolution regarding this issue.Please contact me promptly to resolve this matter.Sincerely,******

      Business Response

      Date: 11/25/2024

      please see attached response.

    • Initial Complaint

      Date:08/01/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a new policy with this company that Ive been with eight years. There was a mistake and they took out $440 of my money so I canceled that policy and started a new one to take the correct amount out which is 115 they decided to keep, the $440 for any remaining balances that I had and I have not seen my money cents. Its an absolute fraud and Im doing everything with my bank to get my money back. I will be reviewing this company on yelp on the Better Business Bureau everything I could possibly do to get my money back from this fraud company.

      Business Response

      Date: 08/12/2024

      please see attached response.

      Customer Answer

      Date: 08/13/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22078840

      I am rejecting this response because: I had no knowledge of any balances or late bills at all nor did I get any paper mail or email detailing these things so they just decided to charge my card of a policy that they did incorrectly and Kept my money even saying that my bsalances was exactly 440 dollars they were wrong about that also they lied about that . I have yet to hear from a supervisor or anyone still for this day and I was told it takes 24 to 72 hours to  hear from anyone except the one claiming she was supervisor but wasnt


      Regards,

      *************************








      Business Response

      Date: 08/23/2024

      Please see the attached.

    • Initial Complaint

      Date:06/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The auto insurance that i purchased has overcharged me. The professionalism of this company is beyond neglectful. My application was changed upon perchasing. I would like to discuss this matter with someone.

      Business Response

      Date: 06/26/2024

      Please see attached.

    • Initial Complaint

      Date:05/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been calling for TWO days to see why I have an EXPIRED insurance card but have paid my insurance after that expire date .. not only that my insurance is due in a few days but they are not answering my calls , no call back , sales transfer you to customer ********************** where they dont answer , Ive asked to speak to a manger and was informed they dont have one there?

      Business Response

      Date: 06/10/2024

      please see attached

    • Initial Complaint

      Date:05/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is Ive been with good 2 go for a couple years usually no complaints but I moved to ********** in January 24 and as soon as I moved I called and gave them my new address fast forward to march I try to make a payment and says couldnt find my account cuz the zip code was wrong it turns out they changed my address on my account so they can charge me extra this is not okay Ive been contacting them for a month send proof of where I live and everything and nobody will call me back or anything

      Business Response

      Date: 05/21/2024

      Please see attached.

    • Initial Complaint

      Date:02/28/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Created a policy and payed the money for insurance payment, stuck at the dealership trying to get my policy information sent to me and the dealership. Been on the phone with customer ********************** for a few hours and no call back recieved or anything. I need to ************* information emailed to them.

      Business Response

      Date: 03/08/2024

      see attached.

    • Initial Complaint

      Date:02/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled the insurance., before the cancellation date. The agency I was going through is no longer in businesses. Now personal service is trying to make me pay ***** dollars.

      Business Response

      Date: 03/08/2024

      Please see attached letter.

      Customer Answer

      Date: 03/25/2024


       Complaint: 21339202

      I am rejecting this response because:

      I would like to reopen this complaint. I shouldnt have to pay this amount of ***** because I told the lady that I was canceling the insurance. The insurance was going to be canceled anyways. The lady was also very rude. You can call me or email me. *****************************
      Regards,

      *****************************








      Business Response

      Date: 04/02/2024

      Please see our attached response.

      Customer Answer

      Date: 04/19/2024


       Complaint: 21339202

      I am rejecting this response because:

      I sent you all the paperwork that I was not paying the amount of $33.91 . I told the representative from good to go auto insurance that I was canceling my insurance and she told me it was gonna be canceled anyway and she told me that I didn't owe anything. She was also very rude
      Regards,

      *****************************








    Personal Service Insurance Company is NOT a BBB Accredited Business.

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