Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16, 2023, my family and I did a walk-thru before I made settlement on purchasing this Condominium. And during the walk thru there were many various problems and unfinished work that needed to be completed. We reported many problems that we noticed at this time with their realtor ***** who attending the walk through. Asked me to write out a punch list and email the company and they will make all the corrections. Many various corrections were made that were on the punch list. However the crown molding was never replaced or repaired. They sent out one of their guys and he tried to fix one part on the crown molding and made it worst and more noticeable. These various areas of the crown molding is unacceptable throughout the condominium. I have been sending emails to the company and their communication and coming out to complete the punch has ceased on their end. I custom ordered the crown molding which cost me ********. and the other various items were ordered as well and still need to be corrected.This is the last updated punch list that I sent out on 1/10/2024 and 1/19/2024 that still needs to be completed, replaced and repaired.Replace 2 plastic clips on both showers doors. in master bathroom and 2nd bathroom. Kitchen cabinet on the left side first cabinet door has rough spots on it. The yellow spots didn't go anyway and they are still on the granite counter top in the kitchen. Crown molding in living room, kitchen and dinning rooms ends are not at the end closed off correctly and unacceptable. Crown Molding in master bedroom has 3 cuts on each side and very noticeable and unacceptable needs to be replaced correctly. Close up gaps in the crown molding where the wood meets each other in kitchen, den and throughout the condo. The shelf that was replaced in kitchen cabinet was put back on with chips on it.

  Business Response

  Date: 03/04/2024

  Please see attached response letter.

  Call our office to discuss ************

  Customer Answer

  Date: 03/10/2024

  To BBB

  Please note this is my full up response to the companies first response.
  Thank you for your attention to this matter. I do not recall seeing any joints in the crown molding of the model home. I understand why full 20' pieces of molding were not used in my home, but my expectation is that the seams of the molding would be as minimized as possible. When searching for other examples online of how seams are handled, I found the attached picture from Belle Artae (******************************************************************************)
  
  The crown molding joints in my home more closely resemble the "incorrect" photo than the "correct" photo which is why I asked the builder to address them. They did send a handyman named *** to address my concerns with the seams. He addressed only one of the seams in my molding and simply tried to fill it with caulk. ***'s work made the seam look even more noticable than before unfortunately and the other seams were never addressed. As such, I still consider the seams in the crown molding an open item. If I am unable to have crown molding without seams, I would be grateful if someone could please fix the seam *** made worse and make the rest of my seams less noticeable.
  
  Thank you in advance for the replacement kitchen shelf, shower clips, and end panel for the bathroom. I look forward to receiving them when they are available.
  Please consider this and then I will accept the business response. 

  Thanks kindly. *************************

   Complaint: 21195901

  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 05/28/2024

  Hello BBB

  I read the response and still no one has come out to complete my punch list....I would appreciate your further help thanks *****. *******