We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transportation

Suburban Transit Network, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are always making me miss my very important appointments saying that they showed to my house and they don't even show up

    Customer Answer

    Date: 11/09/2023

    Ok so there was a lady that was fired from them that I had issues with prior to November 3rd of this year but they fired her a couple of years ago and this time it was just November 3 rd when the driver did go to the wrong address but they are fixing the issues to make sure it gets resolved and it never happens again. When I first made this complaint I was so heated and it came out wrong it was just the past and as I stated November 3rd of 2023 it happened again but Transnet is making sure they resolve it on their end 

    Business Response

    Date: 11/14/2023

    To Whom it May Concern:

    Upon receipt of *** ******'s complaint we immediately investigated her concern by reviewing the electronic trip data, including GPS location tracking.  We were able to determine that on November 3rd the driver arrived at ** ** *** *** at 10:20 AM (scheduled for 10:16 AM) instead of ** ** *** **., which is *** ******'s address.  The driver waited several minutes and then marked her trip as a no show and continued on.  *** ****** indicated that she waited until 11 AM and attempted to contact TransNet, leaving a message for our Customer Service Coordinator, *****, and later reaching one of our Customer Service Representatives, ********.  ******** offered to send a vehicle back to *** ******, but it was too late and she had missed her appointment.  We were unable to see a history of lateness over the past several months, so ***** discussed this with *** ****** when she returned her call, and *** ****** indicated that she had issues in the past with a specific driver, however, there have been no issue since that time, until the lateness on November 3rd.  ***** has made driver notes within our reservation and scheduling software altering the drivers to make certain they are on the correct portion of *** **. when attempting to pick up *** ****** in the future.  Dispatch and scheduling staff will see this notation in her file also.

    We believe that *** ******'s issues have been resolved to her satisfaction.  Also, noted by her in her follow-up to BBB on November 7th.

    If additional action is necessary on our part, please advise.Thank you.

    *******************************

    Customer Answer

    Date: 11/14/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

Suburban Transit Network, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.