Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint has nothing to do with money or anything, It has to do with a lady that lives up above my 92 year old mother. She is up all night long banging stuff on the floor has company that comes late at night she has a dog that barks when these people come late at night. My mother can not sleep because of all this noise going on. We have complained countless times to the manager and regional manager about this problem. They just say we said something to her well I asked what you told her and I do not get any answer! My mother health is going down hill because of not sleeping and all the stress from all this. So I just wanted to send a complaint that management is doing nothing to solve this problem. Right now they have no manager around in the office to take of problems like this something needs to be done!

  Customer Answer

  Date: 04/07/2025

  Hello Thank you for the response I wanted to let you know also that the property is owned by **************** ************. I tried reaching out to them about a month ago and left message and I never got a response.
  
   
  
  Also I have left two new messages for the regional manager and have never gotten a response either. Not sure how they can manage a place with no manager around to handle situations like what is going on with my mother.
  
   
  
  My mother had another bad night April 6, 2025 she wrote everything done I tried to get hold of the regional manager again to have her call my mother and discuss what went on cause there was to much for me to put in an email of course never got a response again.
  
   
  
  ******* ********

  Customer Answer

  Date: 04/10/2025

  Hello I wanted to let you know my mother had called me this morning crying again about lady upstairs making noise and could not sleep. So I emailed the regional manager again with a big long email saying something needs to be done. Would you like me to forward the email to you that I wrote? She did respond back and said a new manager started yesterday and that be assured that it is being taken care of?  She did not respond back with what they are doing about it. She said she could only tell the lease holder and that a meeting is going to be set up today and see what is going to be done with the lady. So I said I want to be in meeting also and she said that is fine as long as my mother wants me there. Of course my mother wants me there. Anyway I will let you know how it all works out if anything is going to really be done.
  
   

  Customer Answer

  Date: 04/14/2025

  From: mrobinson ************************
  Sent: Monday, April 14, 2025 9:45 AM
  To: ******** ****** <**********************************************************************************>
  Subject: RE: ID ********
  
   
  
  Hello Please add this to the dispute last Thursday April 10 regional manager told me a meeting was going to take place that her and new manager were going to call my mother to set up. As of today nothing has even happened no phone call to my mother has taken place!