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Business Profile

Screen Printing

Trau & Loevner Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 3 shirt and paid upfront since May but no shirt no tracking number was ever provided. Need refund and shirts.

    Business Response

    Date: 07/09/2024

    Thank you for reaching out. This customer has placed an
    order through our official **** Employee pre-order program. Orders are
    collected through a password protected collection on our website (***************) from 5/15/24-8/15/24, the t-shirts
    will then be printed based on the numbers of orders received, and then all
    orders will be shipped by 8/26/24. We have been working directly with the United
    States Postal Service on this pre-order program for several years.
    The information I have detailed is clearly explained on the page
    where orders are placed. I have included screenshots of the relevant pre-order verbiage which,
    on two separate lines, reads:
    -“PLEASE NOTE, THESE ITEMS ARE CURRENTLY AVAILABLE FOR
    PRE-ORDER. YOUR ORDER WILL NOT SHIP UNTIL LATE AUGUST”
    -“SALES WILL CLOSE ON AUGUST 15TH AND ALL ORDERS WILL SHIP
    OUT BETWEEN AUGUST 15TH AND AUGUST 26TH. NO ORDERS WILL SHIP PRIOR TO THESE
    DATES.”
    I am also including screenshots of the item titles and copy
    descriptions, both stating the ordering deadline and that the items will ship
    on or before 8/26/24 (**** Page 1.jpg, **** Page 2.jpg, **** Page 3.jpg). Please
    also see the messaging that was sent from the **** directly to the employees
    (**** Corporate Newsletter 1.jpg and **** Corporate Newsletter 2.jpg). This
    states that the items will be available for purchase from 5/15/24-8/15/24 and
    that employees may only wear the shirts at work during the Semi-Postal Stamp
    Monthly Promotions, which begin in September. This newsletter links directly to
    our collection page, which is seen in screenshot **** Page 1.jpg, so the
    verbiage shown in this screenshot would be difficult to miss.
    The customer’s desired settlement is to receive her shirts
    and a refund. We can either issue a full refund now and cancel the order or
    leave the order as is and send her items between 8/15/24-8/26/24 as stated.
    Thank you,
    Taylor M*****
    E-Commerce Manager
    Trau & Loevner | Tee Luv
    ************************

    Customer Answer

    Date: 07/09/2024





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** ******

Trau & Loevner Inc is NOT a BBB Accredited Business.

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