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Business Profile

Apartment Rental Services

Omni Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartment Rental Services.

Complaints

This profile includes complaints for Omni Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Omni Property Management has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Omni Property Management's operator, ****** *********, and her relative, ******, lied to us in order to get us to sign a lease with them and then repeatedly acted in bad faith once the lease had been signed before we even moved in. The problems only increased after moving in. We were promised a full professional cleaning of the home before we moved in; it never happened even after I raised that issue to ****** within 72 hours of moving in. We were told that multiple parts of the home (e.g. shower doors, cracks in paint in walls, electrical maintenance in the top floor, etc.) would be repaired or renovated as a condition of us signing the lease; few of these things came to fruition and took months to complete, while the vast majority were simply never done. We've filed multiple maintenance requests via their online portal that have never been addressed. Our basement has flooded several times. We were charged $75 to hook up our washer and dryer without warning after the installation team we'd hired said there were electrical issues that prevented the install and ******** electrical maintenance guy, ***, spent less than 2 minutes plugging it in. ****** herself rarely responded to our requests and hasn't returned any calls or texts in months, either to her business line or personal phone number. We suspect that we are blocked on the latter. Google reviews indicate that this is a pattern of behavior and make it apparent that ****** and ****** lure tenants in with false promises and fails to act in good faith as a landlord once the tenant has signed a lease/moved in.

      Business Response

      Date: 08/31/2022


      We received the correspondence regarding complaints made in reference to case ID ********.  We have, in good faith, gone out of our way to accommodate each and every request made despite the claims that he made in his complaint. We have since resolved all open issues and he has signed the paperwork to move out.  We consider this matter to be resolved.  I hope this email satisfies your request to respond to complaint ID ********.

       

      Thanks,

      Chris

      Customer Answer

      Date: 09/05/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
       
      This business may claim that they attempted to resolve everything in good faith, but they have not. As soon as we told them we were interested in moving out, they made no further attempts to resolve any of our issues any further. Every member of this company is a bold-faced liar who should not be trusted. 

      Regards,
      ***** ********

    Omni Property Management is NOT a BBB Accredited Business.

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