We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Campgrounds

Kinzua East KOA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Campgrounds.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seeking a refund of $215.77 for cancelation of a KOA stay. 2 week reservation made on 10-31-21. Stay start date 10-1-22 to 10-15-22. After one night, on 10-2-22 told owner we would be leaving on 10-7-22. Reason for leaving: No WIFI or Cell service and poor unsafe conditions. Website states there is WIFI available - so I anticipated working the 2nd week during stay. In addition, horrible and dangerous safety issues. Wires nailed to trees, bathrooms broken, and no other word than disgusting. (We have pics upon request) On 10-6-22 day before we leave, the owner refuses to process a refund and says she is being nice by giving us 1/2. The KOA refund policy is 48 hours notice for full refund. They received more than 48 hours notes. When confronted, they threatened us. We left immediately as we were concerned for our safety. This issue is for 2 sites. They basically kept $430+ of our money.

    Customer Answer

    Date: 10/31/2022

    ****** ******** *******



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The Kinzua East KOA referenced a KOA Holiday and Special Events Cancellation policy, however, the Kinzua East KOA does not list any special events or holidays other than a May and September (National KOA) special event.  The reservation confirmation from Kinzua does not list any cancellation policy that would differ from the national KOA cancellation policy which requires a full refund and it doesn't include any special event dates for a cancellation deviation.

    The threat we were subject too, was a statement from the male owner stating if we didn't like the 1/2 refund we were receiving they would take it all from us.  This caused us to have to cancel our credit cards and file a complaint with the FDIC backed bank.


    Regards,



    ****** *****

Kinzua East KOA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.