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Business Profile

Tobacco Store

Smoke Buddy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In sep 2023 I was in smoke buddies playing on there skill games I spent 200 dollars and when I was down to 30 dollars I clicked the button to check out and get my bus money to go to work when the machine didn't give me my ticket but they have cameras to see that I told the worker who was so high she wasn't taking my business seriouse I had 15 min for her to call her boss and get my money so I didn't lose my job she then tried waiting on 2 other people and didn't tell her boss the urgency of the matter she went back to try to get the ticket out but there was no paper that's why it didn't print out and I could see the bus so I was getting angry because if I'm late I lose my job and she was so high she had no clue what she was doing she was putting a spoon in the machine trying to get a ticket that didn't print because there was no paper in it I told her that her reply is that's fair but did nothing so yes I raised my voice I told her if I lost my job I was reporting all her acts of getting high on the job and excepting casks from the jail at work from my boyfriend and giving him information that should of been privatealso the number there giving for there boss is another manager so

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