We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Remodel Contractors

Plank and Beam LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 dressers. Had to call to change the order to another model. When the item showed up, only 1 of 2 were shipped, 2 weeks later. **************** supervisor admitted that ********************+Beam had failed to tell me that the item I switched to was backordered, and now I can't move in to my home after weeks. I have to wait another two weeks. Was only offered a weak apology, and they would not give me a discount despite their error. The *** claimed "it said on the website that the item was backordered." It most certainly did not, but that aside, I changed the order via phone anyway. This is more than an inconvenience.Order PB100567

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon! We received a replacement piece, but after fully unpacking the box, we found two other pieces were also damaged. Weve sent these additional complaints to the business.

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a table from them. the color was was Coastal White. It was mostly brown, with yellow and pink and very littly white. I tried to return it and they wanted me to pay for the shipping. It is not worth it to me to do that. It is a win/win situation for them. If you need pictures I will will reopen the box again take pictures and send them to you. What a scam.Return Policy SATISFACTION GUARANTEE At Plank + Beam, your satisfaction is our priority! If your order doesn't meet your expectations, don't worry we're here to help you every step of the way. We offer hassle-free returns with pickup right from your doorstep.RETURNS POLICY We accept returns of new, unused, unassembled, and undamaged items within 30 days of delivery receipt. We aim to ensure your return process is smooth and stress-free.PACKAGING + SHIPPING Contact our **************** team for a return shipment authorization. Well schedule a pick up right to your door! Just pop the label on the box and leave it available for the pick-up team. Please note that your estimated shipping charges reflect our discounted rates and our hassle-free pickup from your doorstep.REFUNDS + CREDITS Once we receive your return and ensure that the items are in good shape, we will issue a refund. Please note that there may be a 10% restocking fee. We're committed to making your return experience hassle-free and pleasant. If you have any questions or concerns, don't hesitate to reach out to us. Your satisfaction is our top priority!

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER PB64267 I am reporting this fraudulent company with false advertising . I ordered a table. When it arrived 75% of the parts were missing. I immediatly contacted them and got a response that a refund was being processed. So I disposed of the broken wood part I received as it could not be used since the rest of the table was missing. Then fast forward a week later (after they already said they were refunding me) they then asked for a picture. I informed them they never asked for pictures 7 days earlier when they says they would refund me. Then I started getting rude , condescending emails from them saying they wound only offer a replacement. I told them I want my refund to my credit card as promised. They continue to argue.

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 09/15/2024 Paid: $885.23 The business was not responsive, and when they responded, they offered a 20% discount for the damaged items. I want to return the items and get a refund, but this has not been possible due to the lack of response from the business. The items are listed as solid wood, which is not.

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company did contact me to tell me they are offering  a $50 credit if i want to order another table?! when this is a $800 table set i cant use I have already paid for that is unusable. so that does me nothing. I either want a refund or a table thats not damaged i can use. want a table that is not damaged which is what I paid for!

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Plank+Beam regarding a recent purchase experience that has been unsatisfactory and unresponsive.On March 5, 2024, I placed an order (Order No. PBPB32327) for a dining table through Plank+Beam's website. Unfortunately, upon its delivery on March 8, 2024, the table arrived severely damaged. I immediately contacted Plank+****'s customer service to report the issue and request a replacement.Despite multiple assurances over several weeks that a replacement table would be shipped promptly, I have yet to receive any concrete updates or the replacement table itself. This prolonged delay and lack of resolution are unacceptable.Furthermore, I have become aware through my own investigation and interactions with other customers that delayed resolutions and poor customer service are common issues with ********************+Beam.Therefore, I am seeking your assistance in resolving this matter swiftly and amicably. I would appreciate your intervention to ensure that Plank+Beam addresses this issue promptly by providing:A clear timeline for the delivery of the replacement table.Compensation for the inconvenience caused by the delay and receipt of a damaged product.Enclosed with this letter are copies of relevant documents, including proof of purchase, correspondence with Plank+Beam's customer service, and photographs of the damaged item

  • Initial Complaint

    Date:03/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Hello,
    Do we have an update on this complaint? I am eager to complete this. 

  • Initial Complaint

    Date:03/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for replacement parts for a bed I ordered through Plank + Beam, some of this order was covered under warranty and some was not. Its been over a month since the order was placed and the shipping was paid, but I keep getting told that the replacement parts are out of stock and they have no idea when they will ship. As part of the replacement order is due to a manufacturer defect I am inquiring here to see if I can a more acceptable response.

  • Initial Complaint

    Date:09/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dining room table and matching bench from plank + beam on 8/11/23. I received the table and bench on 8/20/23. The table was severely damaged and dinged up on EVERY piece of the table. Plus when you wipe the table with a cloth it wiped off the finish. Also the top of the table was a completely different finish than the legs of the table. I contacted the company with pictures and requested a return & refund. After 2 weeks of trying to get them to respond to me via email they said to dispose of the table they sent me and that they'd send me a replacement table. I specified that I DID NOT want a replacement and wanted a refund and that I was happy to return/donate the damaged table whatever they wanted. They completely ignored me and without any shipping notification or conversation a new table showed up on my door. This table is ALSO damaged and I emailed them for the 5th time in a row without any response from them. They are outright ignoring me. I have 2 VERY damaged tables that I cannot use and will have to pay to dispose of. I want a refund and they are of NO HELP to pursue this.

Plank and Beam LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.