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Business Profile

Door Manufacturers

Okna Windows & Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had Okna Composite windows installed on our hours in 01/2018. Soon after we started seeing issue with the windows performance. The hardware is rusting, seal between two glasses has failed, seals around the window has failed, and they are bowing. The company representative *********************. made several visit to our home and took pictures. He claimed this maybe due to poor installation. In 2022 the installer gave official statement that the failure is due to poor product. Okna insisted on third-party inspection which I agreed to. They claim they can not find any third party inspection so I must find and pay for the inspection myself. I hired **** from *******************.com to do inspection in 05/2023 which concluded in product failure. Okna is not agreeing to replace the failed windows but are now asking $1987 +Tax claiming the replacement windows have "upgrades" that I must to pay for. The warranty does not mention anything about such agreement. 

    Business Response

    Date: 07/10/2023

    July 10th, 2023

    Dear Sir/Madam,

    In response to the complaint filed by *** ******.  Okna Windows has agreed to replace the product in his home...(refer to attached document).

    Please review our warranty (copy attached) obligation to the homeowner -- specifically the paragraph that explains our options should a product no longer be available (Product Changes).

    The product originally installed is no longer available.  

    Per our warranty we have the option to replace the product with another product.  We've offered an alternative to *** ***** that would not add any additional charge.  *** ***** has declined that option.  

    *** ****** was also, informed that the new product we produce is entirely different, and there would be additional charges that would incur should he choose the new product.  

    Sincerely,

    Customer Answer

    Date: 07/21/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    What Okna is offering is a lower priced uPVC fusion windows. My windows are ******** composite series. I have agreed to take the current Composite model "per the warranty statement" but Okna is demanding $1987+Tax. 

    -*********************

    Business Response

    Date: 07/24/2023

    *****,

             In the interest of moving forward and getting your job replaced…Okna Windows has agreed to wave the additional up-charge for your replacement windows. I'll be responding to the latest correspondence from the Better Business Bureau with that information.

           On your approval we can move forward with manufacturing and shipping the product to ************************.

    Best regards,
    *********************

    OKNA Windows
    C Regional Sales Manager
    ****************

    Customer Answer

    Date: 08/01/2023

    Okna have agreed to provide the replacement windows from the same series at no cost. I addition Okna have agreed to reimburse me for the inspection cost. 

    Currently working with Okna's dealer to understand the installation cost.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************

Okna Windows & Doors is NOT a BBB Accredited Business.

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