Complaints

This profile includes complaints for Dilling Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dilling Heating & Cooling

  1414 Radcliffe St Ste 115 Bristol, PA 19007-5433

• 

  Dilling Heating & Cooling

  3580 Progress Dr Ste J3 Bensalem, PA 19020-5818

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company did improper install of HVAC equipment without filing permits in a quote that said they would. Advertising as BBB accredited and are not.

  Business Response

  Date: 12/29/2023

  Here is the email thread showing that we responded to customer.

  Can you please review and advise the next steps to close this matter.

  
  

  Also, please update our address on file to the address in my signature. I should be the main point of contact for Dilling Heating and Cooling.

  
  

  Thank you!

  
  

  ---------- Forwarded message ---------
  From: ***** ******* <*****@dillinghvac.com>
  Date: Fri, Aug 4, 2023 at 2:28 PM
  Subject: Re: * ****** ******
  To: ** ******** <**@dillinghvac.com>
  Cc: **** ***** <*************@*****.com>
  

  
  
  

  **** and I have spoken. **** doesn’t feel comfortable in me coordinating the ******* field rep so he is going to contact ******* directly and coordinate a field rep and let me know the date so we can meet on site.

  
  

  Thanks!

  
  

  *****

  
  

  On Aug 4, 2023, at 8:36 AM, ** ******** <**@dillinghvac.com> wrote:
  
  

  **** and ******

  
  

  This is the office number

  
  

  ###-###-####

  
  

  Please call and speak with ***** she is Dilling General Manager and will able to coordinate us to have a field service manager from ******* to come out to address the upstairs so we can have it corrected if there are any issues with size. Also able to handle any other concerns

  
  

  Thanks for your time 
  

  
  

  ** 

  
  

  Begin forwarded message:
  
  

  From: ** ******** <**@dillinghvac.com>
  Date: August 3, 2023 at 8:11:40 AM EDT
  To: ***************@*****.com
  Cc: ***** ******* <*****@dillinghvac.com>
  Subject: * ****** ******
  

   

  ******,

  Here , attached are pictures, load calculations, the original system we removed.

   

  I would like to have the manufacture rep come and take a look at the system as requested before and as i texted and said on the phone, if the sizing is wrong we will get it resolved.

  
  

  The **** manual J sizing  for  ********** is on  89 degree day maintain 75 this is what the government and **** has deemed correct for humidity removal and energy.  

  
  

  as you can see on our proposal we were reconnecting to the existing lines, and ductwork never stated that those were all going to be replaced.

  
  

  the original pics show that the old systems were both 2.5 ton systems, and there was no siding or old siding where the units came out- attached pictures show where new siding was placed and cut out around the lines.

  
  

  Everytime you have called we have come out to address any issues, the systems were started in early may in heat.  Drain issue upstairs was and existing line that we then came out and fixed. the downstairs was also an existing line that we ran new tubing to the outside to extend, there was not anything of concern with old tube. you can see that the tube was reinstalled by siding contractor when it was added after completion in early may of our installation.

  
  

  The last time i was at your home you had one of matts friend there that used to do commercial heating and air, according to him, he was very rude, yelling and telling me all the things he would do.  i set up for us to come back and did extra work for no charge outside of the scope. Also discovered that the filters had not been changed and replaced those.

  
  

  i have made efforts to try to correct any issues, even paid to have an electrician fix the wiring from the old water heater.  Dilling has made attempts to fix or even repair and do things outside of our original agreement to make you happy.  

  
  

  I received a phone call from matts friend on your number a couple of weeks ago with him being rude and yelling again telling me you want system removed and money back, then I spoke with you beginning of week saying that you want ********* to install new systems with ductwork and all the things the sales guy said, our original work has been done .

  
  

  This is and effort to have a 3rd party manufacture rep to look at the sitiuation and resolve it, Kelly my general manger is attached to this email please contact her and  schedule the appointment for us to have ******* come and look at the system so we can resolve any issues.

  Please have **** there with you, and not his friend 

  
  

  Thank you for all your time.

  **   
  

  
  

  <IMG_****.PNG>

  <IMG_****.jpg>

  <IMG_****-preview.pvt (1).png>

  <IMG_****.jpg>

  <New heat pumps with electric water heater - 15.2.pdf>

  <Receipt.pdf>

  <***Report 1st floor.pdf>

  <***Report 2nd floor.pdf>

  <IMG_**** (1).jpg>

  <IMG_****.jpg>

  <IMG_****.jpg>

  <IMG_****.****>

  --

  ***** *******

  General Manager

  Dilling Heating & Cooling

  1414 Radcliffe Street

  Suite 115

  Bristol, PA 19007

  ###-###-####

  *****@dillinghvac.com