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Business Profile

Lighting Consultant

Rachel Rofe Low Hanging System

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Consultant.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 30, I signed up to join her company. I have decided that I don't have the time to dedicate to this business. I have sent an email twice to get out of the business but I have not heard back from the company. Also, I went to their ******** page (twice) to ask how to get out of the business and they have not answered the question. I want to stop being charged for a business that I no longer want to be part of.

  • Initial Complaint

    Date:07/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 2021 I paid the total of $1500 plus $2500 To teach online business (ecommerce)That I never learned the business and they kept on offering more ways to make business better and earn 6 figure income, and to join it cost more money.I complained about one on one support that they promise for at least once a week and said If I don't get it I will quit and I want my $2500 that I paid. They said it's not refundable although when they offered it they said one year money back guarantee. I have attached some documents because the $2500 receipt was not provided but i can get it from my credit card statement. I want them to stand with their promise or I can quit and get a refund. And I want anyone to experience losing any money for nothing in return. In my opinion it's a total scam. The last photo is the proof of my enrollment and have paid the fee.

    Business Response

    Date: 08/10/2023

    ****** enrolled on the 14th December 2022 and paid USD1291

    We have not received any written correspondence from her regarding any one-on-one coaching, nor does the LHS program provide one-on-one coaching per se, however it does offer group coaching several times a week.

    There was never any payment received of USD2500.

  • Initial Complaint

    Date:07/02/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 17, 2023 i purchased & paid first of 24 $89 installments for Rachels Rofe, Low Hanging System. I signed all necessary documentation required. I was to receive the entire program immediately. My orientation was Monday morning with a lady named Kip, She went over many aspects of the program and advised us to complete the first two lessons prior to our One-on-one that we were to schedule as quickly as possible. I scheduled mine for Thursday evening. My coach was to be ****** *****. I then went to start my studies only to find the sound on the videos was too low and there was no way to increase the volume. I sent in 2 (maybe 3) tickets asking for help. I got answers like, "turn the volume up", "mover the slider thing over" and best of all was, "use external speakers"..Since I'd agreed to pay almost 2400 I wanted a 1st class operating video system. When I had my first meeting with ****** on Thursday night, via zoon. H really didn't beleve me so I suggested we do a SCREEN SHARE so he could see what I was experiencing. He did agree that I had a faulty unity, but couldn't do anything about itbecause he was in Australia and theyware closed on the weekend. We made another appointment to **** Sunday evening. Once again he told me there was nothing that could be done quickly, but he would make a call and call me back within the hour. One week later and I still haven't heard from him. Both of the **** calls were recorded. There seemed to be no way to get in direct contact with the company so I scheduled another one-on-one. ******* , a rep from New Orleans. hosted that PHONE CALL, not **** and it was less than fulfilling. He flat said he couldn't help me and that my email had been removed from the system. So, as of today, July 2, two payments of $89 have been deducted from my business checking account and I have nothing to show for it. I'm only asking that the payments totaling $178 be returned to my account and no future deductions made.

    Business Response

    Date: 08/10/2023

    We have organized to have her account closed and her payments refunded, however we do need to let you know that this must be an issue with ***** computer as we have not had this complaint previously.

    She will be notified of this directly from our accounts department.

    Customer Answer

    Date: 08/20/2023

    Hello,

    I thank you for your assistance and apologize for my late response.

    I was contacted by The Low Hanging System.  My account was cancelled and all money refunded.

    Again, I thank you.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 30, 2022, I saw an internet advertisement for selling on ****** by Rachel Rofe with a free invitation to watch a live **** video that would better explain what it was and all of the benefits. It sounded very interesting so I did. It was over an hour long and she said she had this software that made selling automated on ****** and **** and other platforms and all you had to do was come up with simple ideas and it was a money making generator. She showed us charts that she and others that were making 6 or more figures every month. She said that she basically was only selling coffee mugs with silly sayings and raking in the money. She said she had training videos that gave step by step instructions and fool proof software that made everything automated. She offered lots of bonuses and even a free vacation (which I didn't see) along with 500 free mugs that would come from her personal warehouse. Free counseling sessions that didn't offer any help on how this all worked; just try to sell you more things and set you up for the next upsell. I had questions for each person I spoke to and they never got answered. People on ******** have the same questions. So I'm not the only one. The next person to call me in the 2 days since I saw the first video was **** trying to sell me ****** *** for $8000.00! This is after I already SPENT $1500.00 on garbage that I can't use. ****** *** is to help you get started. I thought that is what I already paid for. These training videos are complete garbage. Purposely do not show you how to do anything so that people will get frustrated and buy into the upsell for $8000.00.This is a horrible scam and no one is making money. I want my initial deposit back for $497 back. ********** the software they use has a 30 day money back guarantee. I requested my money back and Rachel Rofe sent me back my confidentiality agreement I signed as a refusal .I was naive for believing her. Please stop this abuse.

    Business Response

    Date: 12/08/2022

     

    “Dear *****, Thank you for your feedback about our program. We are sorry to hear that you have had this experience. We have reviewed our file and can see that you joined the program in or about 31 August 2022, paying the amount of $497 all up. We note that, following your request, on 26 September 2022 (less than one month later) you received a full refund in the amount of $497. We would also like to add that our file shows our team did reach out to you to offer support and to ask you what we could assist you with. Please note, we do not take your comments lightly. Our program is a highly reputable one, the business holds itself to high standards and our coaches and team members are held in high regard. They are highly experienced in running these types of programs and they operate in an ethical manner at all times. As you have now been refunded in full, we trust that this matter is now closed. However, if you have any further questions or require any further assistance, please feel free to reach out to us at any time.” 

     

    Kind regards


    Harpreet H****

    LegalCounsel


Rachel Rofe Low Hanging System is NOT a BBB Accredited Business.

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