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Business Profile

Optician

FSA Store Optical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 30th, I received an email about an issue with the prescription I uploaded. It said my glasses order indicates that I want a single-vision lens; however, the prescription was received for a Bifocal lens. I am not an ophthalmologist, and I didn't know my prescription was for a Bifocal lens, as I've worn readers for the past several years. So, when I emailed my response back for single vision only, I thought they were referring to readers. The email didn't make reference until the very last sentence. I didn't see that sentence until I called and talked with a representative and supervisor who brought it to my attention. The supervisiors also said I confirmed I wanted Distance when I called. I told her I never did, as I do not use glasses for distance, so I would never confirm. What I confirmed was for single vision, which I thought we were talking about the same thing - readers I responded and called the same day. I affirmed in the email and called that I only wanted the single-vision lens. In my mind, the single-vision lens is for readers. I didn't see the ******* (FSAstore Optical)Nov 30, 2022, 10:04 EST Hello *********, Thank you for contacting FSA Store Optical. Your glasses order indicates that you want a single vision lens, however the prescription received for a Bifocal lens. We offer No Line Bifocal Lenses for an additional cost, please note the Blue light blocking addition is not currently offered on a progressive lenses, so this option will be removed if you decide to change to a progressive lens to match your prescription. To change the order to a progressive lenses, removing the Blue Light Blocking addition will cost a total of $40.50 more than already paid as the $25.00 cost would roll into the needed price for the *********** lens If you wish to upgrade. We can keep the Blue Light Blocking option on here if you confirm you want distance only.My response back:Hello. I only want the single vision lens option and not the bifocal lens.

    Business Response

    Date: 01/22/2023

    Hello! We apologize that your experience was less than ideal. An exchange for the readers has been initiated by our customer service team. Please check your email regarding next steps in the exchange process. Thank you

FSA Store Optical is NOT a BBB Accredited Business.

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