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Business Profile

Pizza

Little Caesars

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family and I were in town to visiting ************ for the weekend. We ordered Little Ceasars Pizza online for pick up. When my husband and I arrived my husband went into the store to pick up the order. After waiting for 20 minutes my husband informed me that most of our order could not be fulfilled due to the store not having the dough to make the Italian cheese bread and the thin crust pizzas. The store only was able to make the original hot and readys. The store stated they would refund that portion of the order. We left with. 3 hot and ready pizzas and under the impression we would get refunded. After a few days I contacted the store advising of the refund I was promised. The representative I spoke with stated they would have the manager contact me back. The manager never reached out to me. I tried to call the store multiple times after that and no answer. I finally called corporate. The representative at corporate said they would have to contact the store and wait for the manager/owner to come back with a solution and they would follow up with me. It has now been 3 weeks and I have not heard anything yet. I would like my money back for the items I did not receive.

Little Caesars is NOT a BBB Accredited Business.

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