We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

SEO Services

1SEO Digital Agency
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave my 30 day notice for 1seo and they were supposed to keep my website up for the full month since they bill 1 month at a time. They pulled the website down early. Instead of calling me the owner of the business ************************* (a person who has lied to me in writing several times over email) reached out to a person who was outside of my business. I should be pro ratted back the money for the days early they took down the website.

    Business Response

    Date: 05/09/2024

    His claim that we shut down his website before we were supposed to is false. While he is correct that we pre-bill for services, his last official day with us was 3/26 and the website was taken down on 3/27. He was sent a formal cancellation email (copy attached) indicating the final steps to his agreement and the date we would no longer be responsible for his account. Additionally, his fees for March were waived in place of a credit for a custom item to be added to the website (that we couldn't do), so there is not a prorated amount that he would be owed. His last payment to us was on 1/25 for services in February. Furthermore, the website in question was built for free in exchange for a 2-year agreement with our company. He broke the agreement before the 2 years and he opted to NOT purchase the website from us, which is explained in his agreement, which I've attached here for reference. 

    Please let me know if you need any additional information, but at this time, we will not be providing any type of refund to this client. 

    ***********************|  Staff Accountant

1SEO Digital Agency is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.