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Business Profile

General Contractor

Decker's Professional Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have this business to put an addition on our home. The problems started December 27th 2023 when I noticed a roof leak. I contacted and had Anthony(Owner) come out and look at and try to fix the leak. Since the first leak we have had him out several times to fix the same issue. It is now 6 months later and the roof is still leaking. Because of the leaks I have had to replace drywall multiple times and will now have to replace the floor sheeting due to water damage. I contacted him about some kind of refund since I will have to replace the floor, drywall, and have to hire someone to come fix the problem

    Business Response

    Date: 06/23/2024

    Was able to get out to customers house with a roofing expert contractor on 6/20/2024 at approximately 1:42 p.m. Customer was not present. Plans to repair the area have been made and is set to take place potentially the week of 7/01/2024. I have informed the customer of these repairs but have not heard back at this time if the dates are going to work for him. We will also be looking at inside repairs when it is a good opertunity and both partys are present. I will encourage a follow up when work is complete. I will not ask the customer for money to help with this repair. I will fund out of my own pocket.

    In addition to this , this action is in good faith as i know this has been an ongoing problem. My contract states i cannot warranty my work especially since an entire roof replacement was recommended and not done.  I am more than willing to fix or repair problems to avoid further issues. This issue has been unique in the fact that it has subsided at times then reappeared at a later date.

    Customer Answer

    Date: 06/24/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    **** ********

Decker's Professional Services is NOT a BBB Accredited Business.

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