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Business Profile

Advertising Specialties

Center For Professional Education Incorporated

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $149.00 to attend a continuing education course on 10/26/23. The provider's (CPE **** website was not working. I am very proficient with technology, this was not an error on my part. I alerted them to the problem and requested a refund. They said they could not provide a refund but would allow me to register for another course. I tried to enter their webinar again on 11/20/23, from 2 different computers as well as my cell phone and their website was not working on any of these devices. I again requested a refund and also disputed the charge on my card. On 11/29 they sent me an email acknowledging that they were allowing the credit card chargeback to go through and would not fight it. I received credit for this charge and thought the matter was closed. Then on 2/12/2024 they CHARGED MY CARD AGIAN! I called them and disputed this charge, in complete disbelief that they could do this. A different representative looked into this, and said she would work on getting the credit processed and that I should not have been charged. I was told this was being handled. I followed up again on 3/6/24 as the credit had not been posted to my card. The representative said she would look into this and apologies (see 3/7 email attached). Today, I received a call that they looked into this with their bank and said it was processed and that they showed it posted on my end 2/28. I called my credit card company and they said there is no such credit on my account and no pending credit. CPE *** are complete liars and frauds, I think their whole business is a scam.

    Business Response

    Date: 04/02/2024

    To the Customer:
    We're sorry to hear you had difficulty accessing the course you registered for. Having been in business for 40 years, we pride ourselves on delivering high quality CPE courses to financial professionals.

    Our records indicate we issued a refund to your credit card at the end of February. Please contact our customer support team at ************ so we can provide additional tracking details. It is important to note that these tracking details have also been provided to your credit card issuer, which they have acknowledged the credit was processed.

    Thank you,
    The CPE **** Team

Center For Professional Education Incorporated is NOT a BBB Accredited Business.

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