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Business Profile

Medical Alarms

Connect America
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Connect America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Connect America has 4 locations, listed below.

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    Customer Review Ratings

    1.35

    Average of 31 Customer Reviews

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    Review Details

    • Mark W

      Date: 07/09/2025

      Cancelled service for deceased mother & mailed back the equipment. 3 years later discover that the annual charge was not removed from my bank account. ********************************************* acknowledges receiving equipment but claims a ************** button were missing but FAILED to notify me of same and continue to bill. Ive called 4 times to attempt resolution to no avail. POOR CUSTOMER SERVICE-AVOID THIS **********************! Spoke to ****, *** (hung up on me). Said call was being escalated but never received response. Now will alert every agency possible of this deceptive practice.

    • Susanne S

      Date: 07/08/2025

      Susanne S

      Date: 07/08/2025

      Beware if you are grieving the death of a loved one and you do not IMMEDIATELY CANCEL AND RETURN the equipment and remember to call two weeks later. They will charge you for the full billing cycle from the date they mark your equipment received and they will bill you for the full next year if you do not remember to call them two weeks after returning the equipment. For a company that caters to protecting the infirm and elderly, this is callous treatment, and horrible business practice and inhumane to those dealing with a death in the family. The second time I spoke with a company representative after return of the equipment, I was told I would get a refund, but it was $79.95 short. They actually charge a $35 re-stocking fee! And they bill you for a cycle even when you have cancelled the service and disconnected the equipment, based on the date they receive the returned equipment. It is shameful.

      Connect America

      Date: 07/10/2025

      Good Day,

       

      Please be advised that this matter has been escalated to our Billing/Finance/Revenue Team for immediate handling.  

    • Gayle H

      Date: 06/12/2025

      Gayle H

      Date: 06/12/2025

      I have returned the equipment. They refuse to credit my money back and keep calling to tell me I owe them!!! They refuse to send me any billing statements. I am getting nowhere with this company.I am not able to put a comment on their ******** page warning people not to use them. DO NOT RECOMMEND ANYONE TO USE THIS COMPANY!!! It is a scam company It doesnt allow me to do less than one star rating

      Connect America

      Date: 06/13/2025

      Good Day,

      Your concern is very important to us. Please know that I am escalating this matter to our Billing/Finance/Revenue Team for expedited review and/or handling.

    • De M

      Date: 06/03/2025

      De M

      Date: 06/03/2025

      I cancelled the monitoring service and returned the device. After the final payment, I kept receiving bills for recurring charges. Ive tried contacting the company. Email is nowhere to be found. I called and after a long wait time finally spoke to someone in customer service. They verified my final payment but couldnt explain the recurring charges. They transferred me to billing who hung up as soon as I started speaking, I would NOT recommend MedicalAlert/ConnectAmerica to anyone.

      Connect America

      Date: 06/04/2025

      Good day , I have forwarded this complaint to our billing leadership  for further review, and a follow up .  I will reply the outcome once complaint is handled , thank you  

      Connect America

      Date: 06/04/2025

      Good Day,

      This matter has been brought to the attention of our Billing/Finance/Revenue Leadership Team for their review and action.

    • Mark E

      Date: 05/16/2025

      Mark E

      Date: 05/16/2025

      Used the service for one year. Spotty service and even had to have a different unit to work in my area but still spotty service. Returned the equipment in good working order along with the other item in original box beginning 2 days before contract year. Was charged $539.40 within 24 hours of my anniversary date and now being told it will take 30 days to get a refund. I hope I receive my full refund and not like the other reviews that I have read. I don't under stand, in this day of computers and electronics, how it takes so long for a refund to be administered when it only take hours to be charged.

      Connect America

      Date: 05/19/2025

      Good Morning,

      Your concern has been forwarded to our ********************************** Team for expedited handling.  

      Thank you

    • James N

      Date: 05/02/2025

      James N

      Date: 05/02/2025

      I was charged $273.03, returned the equipment unused and in its original packaging, canceled my account, did not sign the contract, had to wait thirty business days from cancelation to receive a refund and even to know the amount, and was then told that my refund is only in the amount of $105!

      Connect America

      Date: 05/03/2025

      Good Evening,

      Please know that this concern is being forwarded to our Billing/Finance/Revenue Team for further review and you may be contacted during the process.  Thank you

      Connect America

      Date: 05/05/2025

      ******* ******* from our Billing/Finance/Revenue Team has reached our and left a message to return the call and further discuss the matter.

    • richard r

      Date: 01/29/2025

      richard r

      Date: 01/29/2025

      On 26 December 2024, I emailed my contact at this company to ***ort an issue with the functionality of the device. My brother was charged the monthly fee days later. After 4 (four) more emails my contact ***lied on 13 January 2025 with an apology. My contact then stated she'd forward my cancellation of service on and a ***resentative would follow up. On 28 January 2025, ***, another monthly charge. So, I emailed again and finally decided to phone on my own even though previous phone calls were met with no solution (wait times were astronomical and when I did complete the automated 'call back' request, no one called back). The *** on the other end of the phone claims there's no note to cancel service. The *** on the other end refused to credit the charges stating also that all charges remain until devices are received. Stay tuned, fingers crossed we get our $96+ back. Incompetent and borders on fraudulent business ************* CAN YOU RATE THIS BUSINESS AN 'A+' FOLKS, DO YOU READ THE REVIEWS?

      Connect America

      Date: 01/30/2025

      Good Day

      This matter is being sent to our ********************************** Team for review and an update will be posted immediately upon availability of such.

      Thank you

      Connect America

      Date: 01/30/2025

      Good afternoon

      ******** ****** from our ********************************** has called today and left voicemails in an attempt to resolve the matter

      Thank you

      richard r

      Date: 02/07/2025

      Where are you leaving voice mails? To date, not I nor the phone number on the account has received said voice mail. Again, incompetent. H.OW C.AN the BBB RATE THIS BUSINESS AN 'A+' FOR C.RYING .OUT L.OUD!??

    • Erika B

      Date: 01/09/2025

      Erika B

      Date: 01/09/2025

      I cancelled service and the run around began. Back and forth. I have an email from an agent (after seventeen tries, saying my service has been cancelled yet I am getting constant calls 'needing my payment updated.' My mom passed. The service is not needed. Why are they hounding us? It's like a bad SNL sketch. I did see the same names over and over here. They must all just use the names interchanged. I've contacted the *** fraud department.

      Connect America

      Date: 01/10/2025

      Good Day

      The matter is being sent to our Billing/Finance/Revenue Managerial Team for review and we will provide an update immediately upon availability.

      Connect America

      Date: 01/10/2025

      Good Afternoon

      Per ******** ****** from our ********************************** Team, who reviewed the account, it was determined that a credit of $22.95 will be applied and the account will be cancelled
       

    • Ronald B

      Date: 01/06/2025

      Ronald B

      Date: 01/06/2025

      service was terminated 7-19-2024. paid all bills. contacted company-did not want equipment returned. we keep getting bills -contacted company twice told service was disconnected and not to pay the bill. they would take care of it. still receiving bills customer is 91 years old and does not comprehend well---believe company is trying to take advantage of her.

      Connect America

      Date: 01/08/2025

      Good ************************************************* Team will be reaching out via email to obtain more info to locate the account in question and work toward resolving the matter

      Connect America

      Date: 01/08/2025

      Good afternoon,

      Per ******** ******, from our ********************************** Team, who reviewed the acct, the ******************** unit has indeed been offline, so, the balance will be credited off to reflect a zero balance and to stop all collection calls. Ms. ****** says a call will be placed to follow up with the customer to let them know the acct is finalized, closed and canceled

    • nancy k

      Date: 12/18/2024

      nancy k

      Date: 12/18/2024

      The refund policy was not honored. I emailed Daniel H. over and over after he sent the refund label and the package (unopened) was received. Spoke to a rep (Maria E ) who told me that a refund was never initiated. Asked to speak with a manager and "they were busy." I will never see the 300 dollar refund. I wrote to the BBB and the company has no record of the purchase. I should have researched prior. Despicable.
      I can also provide, email exchange, refund label, tracking information and people I've spoken with.

      Connect America

      Date: 12/26/2024

      Good Morning
      This is being referred over to our Billing/Finance/Revenue Supervisor and Manager for review.  An update will be provided immediately upon availability. 

      Connect America

      Date: 12/26/2024

      The billing Supervisor   attempted to contact ***** but there was no answer. She left a message with her contact info to please follow up . 

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