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Business Profile

Wheelchair Ramps

Amramp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheelchair Ramps.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/2024 my stairlift stop working was charged $500 for service call and two days later the stairlift stop working again. It took the company a month to respond. The same technicians came out a month later on 8/28/2024 this time they pictures. The billing department called later that day stating I would be $500 again because the technicians claimed it was owner error was why it stop working . I tried to explain I have been trying over a month to have a technician return. Now on 9/1/2024 tried to use stairlift and its not working

    Business Response

    Date: 09/03/2024

    According to our records, the customers stair lift was installed on 01/31/2023.  This stair lift was funded by a third-party insurance company. Customer called on 07/26/2024 stating that the stair lift was not working.  We scheduled a service repair on 07/29/2024 to repair the stair lift.  The stair lift was completed dead, and the batteries were dead.  The stair lift was covered in paint and dry wall dust which caused the stair lift to not work properly.  The drywall dust got caught up into the motor.  The customer had work down in the house and did not have the stair lift covered during this time.  Batteries are not covered under any part of the warranty.  This was explained to the customer several times.  Customer paid for the service repair on 07/29/2024 for the labor & materials $500.  Customer called again on 08/14/2024 stating that stair lift is not working again.  We return to the customers home on 08/28/2024. We found move of the same issues, stair lift was covered in paint and dry wall dust.  There was cardboard stuck in the motor causing the motor not to work properly.  This issue also caused the batteries to die out.  Customer refused to pay for service repair on 08/28/2024.  We have all the service technicians documentation and photos of the stairlift.  Customer is not taking proper care of the stairlift.

    Customer Answer

    Date: 09/05/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22229619

    I am rejecting this response because:


    Regards,

    ***********************








    Customer Answer

    Date: 09/06/2024

    Stairlift is stop working again. Notified the company and was informed they cant come until I pay $500 for service call on 8/28. I tried to explain the stairlift broke two days after it was to be fixed last month. The company to a month to come back . She replied we have pictures that something was in the machine. I replied I believe anything was in there because they would have found two days before. She wanted to argue. So I stop her ask are service men coming back out . She stated no because you have a balance. I thank her and hung up 

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