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Business Profile

Camp

ESF, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,***. my question is simple. In 09/02/2023 I orderd a summer camp in ESF .but soon cuz my health problem I cancel it but kept the money still in ESF account ,which was checked carefully with ESF staff. and we both confirmed just cancel not refund to me in case my body recoverd I can still take my kids join on . ehmm it's 2669.5$ . so it's still lay in my ESF accout last year.but this year is zero. I ask them but they just ignore me and say just swiped. how dare they! that's ridiculous! Pls *** help me uphold justice.thanks you so much

    Customer Answer

    Date: 06/11/2025

    hi,Kadi-*** *******. Thank you very much for all the efforts you have made which i dont know. I"m really really grateful to you and your team.

    Yesterday ****** I received your email and this ****** I received the ESF email .this is the first time I received their emails in such a long time. I put it in the attachmet with a screenshot incase you can fully see ther respondses. 

    they may only keep it in this 2025 summer .but I won't be there this summer (family things and other stuffs and also time is too tight) .and I think the account money should stay there all the time not you decide my time and limit my time .

    In view of ther such reply,I'm very disappointed with this company ,so I'd rather get the refound( totally money) more than anything else.

    thank you very much for your help it really helped me.but I still need to argue with them

    sicerenly 

    ********* BAI 


ESF, Inc. is NOT a BBB Accredited Business.

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