Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is clearly or the first time this happened. I have been patient and get no response.
  Would not even exchange for replacement.
  
  Told me no refunds. I had already disconnected and delivered my old appliances to them. I couldn't get replacement or money back.
  
  I understand he's a business and trying to make money I don't want to post anything online other than positive things even if I could just get $500 back you can keep the old appliances even if I could just get $400 back it'd be better than nothing.
  Honestly, after all this, instead of having to get a U-Haul and make another trip to Butler I'm going to ask if you have any deliveries up in this area that you can stop by and pick it up I doubt that you're going to agree to that but I will say just look at the pictures.
  
  I understand that you have a business and you need to make money and there's a profit margin and I get that.
  
  I was under the impression that these were scratch and dent factory refurbished and not in the condition that this one is and I understand you know what you're doing here but I wasn't fully on the same page with you and that's why I asked to send some pictures before I left you said just see when you get to the warehouse

  Business Response

  Date: 05/13/2023

  we do not give refunds. the contract signed clearly states this.

  we do however give replacements, within the warranty guidelines.

  im not sure whats the whole story here. 

   

   

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Whirlpool Gas Dryer from this business on 4/16/2023 which was delivered to us on 4/20/2023. When we got the dryer hooked up and running it did not heat and it also smelled very strongly of a chemical that was causing our entire basement to smell in addition to what was in the dryer. I called to inform the business about this and they provided a replacement dryer. This replacement dryer was also not heating and was not able to dry whatever we had in it for extremely long amounts of time. We informed them about this issue as well and they, again sent a replacement dryer. This 3rd dryer is also not heating like a dryer should and it is taking extremely long to dry the smallest load. I do not want another dryer from them at this point. I would just like a refund for what we paid. We paid $310.00 for the dryer and $75 for the delivery fee and additional fees with taxes and using a credit card. In the end we paid a total of $423.50 and at this point I would just like at least $310.00 back and for them to take back the dryer.

  Business Response

  Date: 05/04/2023

  we do NOT ever do refunds. the customer signed a contract stating this.

  if she can provide me with the invoice information i can research and look into for her.

  any and all info would help me in researching this

  Customer Answer

  Date: 05/09/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****