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Business Profile

Cable TVs

Armstrong Cable Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for Armstrong Cable Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Armstrong Cable Services has 16 locations, listed below.

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    Customer Complaints Summary

    • 53 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      This company sent a Caucasian young heavy set technician this month to install internet service and he was very rude unprofessional and unable to assist me with appropriately connecting my equipment currently on the day of my armstrong internet connection. This Armstrong employee stated that my area was unsafe and proceeded to show me secured other customers homes on his cell phone . I attempted to resolve this issue with billing on 05/23/2025 by receiving a billing adjustment due to not having the internet installed correctly by this employee. Another employee came on 05/21/2025 was able to reconnect the internet equipment correctly. I immediately notified the first armstrong technician supervisor , the Caucasian gentleman which was **** whom stated he was aware now of the first *********** mistake in connecting the cables. **** requested as well that I remove my BBB complaint regarding this issue on 05/21/2025. However this issue is Not resolved due to Armstrong supervisors in the billing and internet department refusing to assist me with in receiving a credit on my account due to the extreme initial poor and inaccurate internet service I received by their installation employee. ******* a supervisor for billing department stated today that the gentleman who came to home that I believed worked Directly for Armstrong Cable who had to fix the equipment that was improperly installed the Caucasian Armstrong internet equipment initially . ******* not only falsely accused me of lying about a technician that Armstrong sent out yesterday to fix the issues I had with the internet service but she blamed me for **** from the internet department not submitting a work ticket to receive any credit on my new internet bill.

      I tried to speak with someone on 05/25/2025 at 10:22 pm for internet issues and the Caucasian female called me by my first name ****** which is extremely racially derogatory to my African American heritage. She refused as well to open a ticket for a technician to come and fix the issues with my internet which is freezing and poor service Also I did not have any residual payments from my previous Armstrong service due to I returned all of the equipment from my previous internet service that can be proven through a civil litigation against Armstrong

      Business Response

      Date: 06/02/2025

      RE: Ms. ***************** #********

      Dear Better Business Bureau:

      Our Vice President of **************** and Billing spoke to Ms. ****** on 5/30/25 to discuss the
      concerns detailed in her recent communication with her office. We are reviewing her account and
      credit request. Additionally, a service call is scheduled for 6/3/25 to further troubleshoot her
      internet service concerns.

      We will continue to stay engaged with Ms. ****** so we can come to an amicable resolution.

      Thank you again for bringing this matter to our attention.

      Sincerely,

      ***** A. ****
      Vice President, Regulatory

    • Initial Complaint

      Date:05/20/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to have my poor internet reception service completed by this company. I called and complained about one of their Armstrong service installers whom stated he did not want to come to a predominately Black neighborhood like mind due to stereotypes of high crime. He then proceeded to tell me how small my home was while wearing a dirty armstrong shirt and mud soaked boots. He was a shirt obese red haired white male.

      Business Response

      Date: 05/30/2025

      Dear Better Business Bureau:

      Thank you for bringing to our attention inquiries customers may have about our ********************.
      We have spoken with Ms. ****** on several occasions regarding the issues raised in her
      communication with your office. Her claim of inappropriate comments made by the technician who
      completed her service installation on 5/15/25 is being thoroughly investigated and addressed. We
      pride ourselves in being courteous and respectful to all our customers.

      A supervisor completed a service call on 5/21/25 to address Ms. ******* internet service concerns.
      He checked modem health and adjusted her Wi-Fi equipment which improved download speeds.
      Unfortunately, troubleshooting the signal to her television sets was challenging since he was
      denied access to all television sets in the home.

      A service call is scheduled for 6/2/25 to further investigate Ms. ******* internet connectivity
      concerns. We have also added notes to her account so others at ******************** can answer any
      questions expeditiously.

      Again, thank you for bringing this matter to our attention.

      Sincerely,

      ***** A. ****
      Vice President, Regulatory

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke to ***** at the customer service phone number yesterday(3/31 at and was advised my current bill was already paid and I was to get a refund. Today, I chatted with ******** on the website and was advised I owed money, $13.16. She talked to her manager, ****, and refused to assist with my concern. No solution was offered, and one of the individuals is billing me incorrectly. According to *****, my new bill isnt due until 4/24, which means I am owed a credit, and I was charged. Please help me get the issue corrected.

      Business Response

      Date: 04/09/2025

      Dear Better Business Bureau:

      Thank you for bringing to our attention inquiries customers may have about our ********************.
      A supervisor thoroughly investigated Mr. ******** billing concerns as detailed in his
      communication with your office. We reviewed the notes on his account, the billing ledger, and his
      conversation with our customer service representative.

      Due to the miscommunication, we credited Mr. ******** account $13.16. He is aware that he
      needs to return his equipment. Once he returns the equipment, $300.00 will be removed from his
      account. Then he will receive a refund check in the mail for $13.16.

      We apologize for the inconvenience and appreciate Mr. ******** patience as we worked to resolve
      this issue.

      Thank you, again, for bringing this matter to our attention.

      Sincerely,

      ***** A. ****
      Vice President, Regulatory

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 25th of last month Armstrong sent a subcontractor to my address to hook up fiber Internet. While doing the install in single digit temperatures, he broke a piece of my siding and left without completing the installation.. Armstrong is near impossible to get a hold of and I have no ETA as to when this will be fixed.. as I never received a call back like they said I would. Water is getting in behind my siding and penetrating the sheathing when it rains. This should have been addressed ****. I would like $500 for the damages as that is what I have been quoted..

      Business Response

      Date: 03/28/2025

      Dear Better Business Bureau:

      Thank you for bringing to our attention inquiries customers may have about our ********************.
      A supervisor thoroughly investigated Mr. ****** concerns as detailed in his communication with
      your office. Mr. ***** has been compensated for the damage to his homes siding. Upgrading
      customers to our enhanced fiber network can be disruptive, but we strive to treat our customers
      property with the utmost care and respect. We apologize for the inconvenience and appreciate Mr.
      ****** patience as we worked to resolve his concerns.

      Should Mr. ***** have any additional questions he can contact our 24/7 customer service center
      at ************. We have added notes to his account so a representative can assist him
      expeditiously.

      Thank you, again, for bringing this matter to our attention.

      Sincerely,

      ***** A. ****
      Vice President, Regulatory

    • Initial Complaint

      Date:02/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered cable TV and internet service from Armstrong on 2/4/25, and I was told that the total cost would be $118.30 per month. My first billing statement was generated on 2/5/25, and notifies me that the cost will increase to $134.40 per month. They lied to me about the cost of these services.

      Business Response

      Date: 02/27/2025

      Dear Better Business Bureau:

      We genuinely appreciate you bringing to our attention inquiries customers may have about our
      pricing and services.

      Mr. **** received a notification on his 2/5/25 statement that his rates would be adjusted on his next
      billing statement. However, we did not inform him of this rate adjustment when we spoke to him on
      2/3/25, two days prior to his statement generating.

      A supervisor has spoken with Mr. **** and explained that his internet rate is not affected by our
      annual rate adjustment since he is on 12-month promotion. Additionally, EXP Stream charges will
      not change. He is aware that his video service rate will increase by $5.00.

      As a courtesy, we will apply a $5.00 credit to Mr. ***** account for the next three months. Mr. ********** satisfied with this outcome, and we appreciate his patience and understanding.

      Thank you for bringing this matter to our attention. We are happy we could help Mr. **** and we
      apologize for the inconvenience.

      Sincerely,

      ***** A. ****
      Vice President, Regulatory

    • Initial Complaint

      Date:02/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paying for internet speeds that I am.not getting contacted company several times to be told.its an issue on their end that will take months to fix and will.not compensate me so I'm paying full price for not even half of what I'm getting

      Business Response

      Date: 02/27/2025

      Dear Better Business Bureau:

      We genuinely appreciate you bringing to our attention inquiries customers may have about our
      ********************.

      We attempted to contact Mr. ************************ concerning the issues raised in his communication with
      your office. A supervisor left him a detailed voice message explaining options available to address
      his speed concerns. Unfortunately, Mr. ************************ has not returned our call.

      We understand that our services are important to our customers. Providing a fast, safe, and reliable
      internet connection is a top priority at Armstrong. We are hopeful Mr. ************************ will contact us soon
      so we can assist him.

      Again, thank you for bringing this matter to our attention.

      Sincerely,

      ***** A. ****
      Vice President, Regulatory

      Customer Answer

      Date: 02/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      This is a lie they left me no voicemail I have spoken to several supervisors that say there are issues and no eta on a fix for the issues and I have to continue to pay full price for bot even half the speeds I'm paying for told it could take months to fix and sorry keep.paying full price

       

      Regards,

      ****** Lemaster

      Business Response

      Date: 03/06/2025

      Dear Better Business Bureau:

      Thank you for making us aware of Mr. ************************* recent communication with your office.
      On 2/27/25, our **************** Director of Administration spoke with Mr. ************************ to discuss
      options available to address his internet speed concerns. We adjusted his internet service level,
      and as a courtesy, applied a 6-month promotion to his account. This area is scheduled for a
      network upgrade which should improve his broadband experience. Once we have additional
      information on the status of the upgrade, we will share it with him.

      Mr. ************************ is satisfied with this outcome and we are happy we could help.

      Thank you, again, for bringing this matter to our attention.

      Sincerely,

      ***** A. ****
      Vice President, Regulatory

    • Initial Complaint

      Date:02/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint prior to this and the manager was very helpful and then I started having issues again and he wasnt as polite on the phone and will not return my calls I am paying around $240 a month for tv and internet and the tv does not work properly. I also have 2 different styles of tv boxes in the rooms with a lot of wires and have to use multiple remote controls for each tv the technician was out to my house and did not fix the problem now it seems as everyone at the company has given up on fixing issues but they are quick to want their money which is a ridiculous amount for the service I receive I would like to work out the issues and be able to watch my shows on tv I am a first responder and have to record most of the shows I watch only to come home and find out they will not play back properly. Thank you

      Business Response

      Date: 02/18/2025

      Dear Better Business Bureau:

      We genuinely appreciate you bringing to our attention inquiries customers may have about our
      ********************.

      Our Operations Manager has spoken with Mr. ****** regarding the service issue he is experiencing
      as detailed in his communication with your office. A service call has been scheduled for 2/18/25 to
      further investigate his concerns. At that time, a premise technician will complete a thorough
      inspection inside the home, and a maintenance technician will confirm that outside plant
      equipment is working properly. Additionally, we will engage our corporate video operations team to
      assist in trouble shooting.

      We understand that our services are important to our customers. Service interruptions can be very
      frustrating. Providing a fast, safe, and reliable internet connection is a top priority at Armstrong, and
      we take any customer complaint very seriously. We appreciate Mr. ******* patience as we work to
      resolve this issue.

      Again, thank you for bringing this matter to our attention.

      Sincerely,

      ***** A. ****
      Vice President, Regulatory

       

    • Initial Complaint

      Date:01/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cable company blocked signal of the playoff games on channel 4 on 01/13/2035. All other channel were working fine until I called and complained. I spoke to *******. Now the TV won't come on because I told her I was filing a complaint with BBB

      Business Response

      Date: 01/16/2025

      RE: ****** ******
      Case #*********
      Dear Better Business Bureau:
      We genuinely appreciate you bringing to our attention inquiries customers may have about our
      ********************.
      On 1/13/25, Armstrong customers in two areas of our footprint experienced interference on
      Channel 4. Unfortunately, ******************* area was impacted by these video interruptions.
      The issue was immediately escalated to our video operations team and quickly resolved. We never
      block programming or interfere with channel broadcasting. We understand that video interruptions
      are disruptive and frustrating for our customers, and we pride ourselves in resolving them as soon
      as possible.
      Customers want a reliable video connection and the best TV programming available. Our goal is to
      deliver a great viewing experience, and we apologize for the inconvenience this caused Ms. **************** you again for bringing this matter to our attention.
      Sincerely,
      ***** A. ****

    • Initial Complaint

      Date:12/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the last 6 months Ive been in constant contact with them attempting to get some resolution to the consistently substandard (well below what Im paying for) quality and frequent complete disconnects of service. With visit after visits from techs countless emails and eventually hooking up a second line completely with now 2 bills and services and the internet is STILL completely unstable. This is an ongoing issue and an issue that is costing me money as I need my internet to function at the level it should (Ive had internet at other places that functioned correctly), because my job requires it and the persistent issues make it so that I cant work. 6 months Ive been dealing with this politely and agreeably as possible but Im at my wits end.

      Business Response

      Date: 01/06/2025

      RE: ****** *****
      Case #********
      Dear Better Business Bureau:


      We genuinely appreciate you bringing to our attention inquiries customers may have about our
      ********************.
      Our general manager thoroughly investigated Mr. ****** internet service concerns as detailed in
      his communication with your office. A review of data usage indicates that Mr. ***** is streaming a
      high volume of content at peak hours. His average daily data usage is eleven times greater than the
      average usage for a sampling of five customers in the same node. While we pride ourselves in not
      imposing data caps, excessive usage can cause intermittent service interruptions.
      We notified Mr. ***** that Armstrong crews will be working in his area soon to upgrade services to
      our enhanced fiber network. Although excessive streaming could still cause service interruptions,
      we are hopeful that Mr. ***** will have a better service experience with our unmatched fiber
      network.
      Should Mr. ***** need to communicate with us further, we have added notes to his account so
      others at Armstrong can address any questions expeditiously.
      We understand that service interruptions can be very frustrating to our customers, and we
      appreciate Mr. ****** patience.
      Thank you again for bringing this matter to our attention.

      Sincerely,
      ***** A. ****
      Vice President, Regulatory

      Customer Answer

      Date: 01/06/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      ****** *****

    • Initial Complaint

      Date:11/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Armstrong cable had me take off from work for a window of 24 hours. They cancelled it without my knowledge. I called back and this company wants me to take off from work for another 24 hours. Internet controls my home. They have my money but say I have to travel to ******* to pick up my box. No technician in the area but I see there vans all over the place. I'm getting the run around from this company. It's called customer service, which they are lacking in

      Business Response

      Date: 12/11/2024

      Dear Better Business Bureau:

      We genuinely appreciate you bringing to our attention inquiries customers may have about our
      ********************.

      We spoke with Mr. ******** regarding the service issues detailed in his communication with your
      office. A service call was completed on 11/30/24, and our lead technician replaced the equipment
      that was responsible for his internet connectivity issue. Mr. ******** is no longer experiencing
      service interruptions.

      Should Mr. ******** need to contact us in the future, we have added notes to his account, so
      others at Armstrong can answer any questions expeditiously.

      We understand that internet service disruptions can be very frustrating to our customers. We
      appreciate Mr. ********* patience as we worked to address his concerns.

      Sincerely,
      ***** A. ****
      Vice President, Regulatory

    Armstrong Cable Services is NOT a BBB Accredited Business.

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