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Business Profile

Charter Bus

Brighton Transportation Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charter Bus.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a shuttle school bus for my wedding on September 9, 2022, from Brighton Bus Services. I provided the bus company with a schedule. At the end of the night, the bus was to leave at 10 and come back for 1030 to pick up any leftover people that were cleaning up the venue. The bus did not leave at 10 due to the number of guests boarding and left at 1030. However, the bus did not return and left the bride, groom and about 15 people at the venue without a ride. We tried to contact Brighton bus company but were unsuccessful and had to scramble to find ways home.

    (9/12/22) After the wedding I informed the company of this incident via email. They said they would provide a particular refund of $50 to make up for the mistake.
    (10/14/22) I reached out via email about not receiving a partial refund. They did not respond.
    (10/18/22) I reached out via email about not receiving a partial refund. They replied that they send out refunds at the end of the year.
    (1/14/23) I reached out via email about the partial refund.
    (1/18/22) They replied I should have the check in the mail by the end of the week. However, it was never received from my end.
    (2/5/23) I reached out via email about the partial refund.
    (2/12/23) they replied that they will reissue a check. However, it was never received from my end again.
    (3/6/23) I reached out via email about the partial refund and provided my address too check they are sending it to the correct location. They did not reply.
    (3/14/23) I reached out via email regarding my previous email. They replied and said they would check the address. I did not receive another email.
    (3/21/23) I reached out via email asking if they have checked the address yet. I they did not reply.
    (6/13/23) I reached out via email about the partial refund. They have not replied.

    Attached are our emails.

    Business Response

    Date: 07/05/2023

    Hello, she had told us someone was going to come into our office and pick up the check it was never received picked up. I never received her email on 6/13/23 and I will issue a check asap and send it to her with the $50 amount 

    Customer Answer

    Date: 07/05/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,


    ****** ********

Brighton Transportation Services is NOT a BBB Accredited Business.

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