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Business Profile

New Car Dealers

Kelly Chevrolet-Cadillac Inc

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Kelly Chevrolet-Cadillac Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kelly Chevrolet-Cadillac Inc has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Kelsey B

      Date: 03/08/2023

      Kias customer service is terrible. Snotty and arrogant service department. Service Manager is very rude and hostile. Service desk employees is a total joke. You try to address genuine concern and questions, and she just laughs in your face. Everything is so funny to her. Shes very cocky and even talks rudely of her superiors. Upper management is no better. Everything is a laughing matter. Managers disappear whenever you ask to speak to them over hours. Then ironically call you immediately upon you leaving. Take days to get back to your emails, and when they do they are of no help. Bought an extended warranty, which is of no value to have. The manufacturer warranty doesnt even cover a $1 fuse replacement. Car is barely a year old. Terrible place to do business with. Take your money elsewhere, and if you do buy off them dont purchase the extended warranty. Save your money!

    • Charles W

      Date: 02/25/2023

      purchased my 2019 Colorado there. the salesman was quite fair. Gave me blue book for my trade-in. It had over $3500 worth of extras added. I asked for a spare set of steel wheels for winter treads. That was agreed apon. It took me months of calling to finally get them. I then started to have electrical problems. I made multiple trips to the dealership over the problem. Was told that it was an isolated problem and that they were working on it. I checked on-line only to find multiple complaints for the same problem. This went on for over a year. Turns out it was a software issue. The service dept was elusive with information of what was going on at their end. They would keep it for a week at a time with no results. The latest, I went in for an inspection to find out it wouldn't pass because of a crack in the taillight lens. So I questioned the bill. I was treated poorly by the attendant. I paid and left. While leaving the lot, the light wasn't working. I returned. Tossed the keys to the attendant and asked her to have them look at it again because the light wasn't working. She picked up my keys and threw them across the room and started to scream at me. Telling me Her fellow employee just had a heart attack and she didn't my sh??. She then stormed out and stated she was going to get the manager. He showed up and I explained to him what had just transpired. They found the problem. Put it back together without fixing it and told me what I need to do to fix it myself. A simple electrical connection that was installed by a third party when installing the tow hitch. After everything I went thru that day, they didn't fix the problem. I have never been treated so badly in my life.




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