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Business Profile

Window Cleaning

Fish Window Cleaning

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of initial visit 6/9/23. Cleaning all windows inside and out. The quality of work was poor. First time windows weren’t clean. Second trip back two different employees came and said Leo should never have agreed to do our high windows in the back because they weren’t equipped to do it — they had this same complaint from other customers. On their third trip back their employee Brian was going onto the sun porch with his arms load with his equipment and he broke the latch off the locking mechanism of the sliding glass door. He did not say that he did it but my wife heard something drop. She didn’t question him on it at the time thinking he just dropped something he had in his hands. The next day I found the broken piece laying on the floor. First we were told that Leo would come out to check it out. He never came. After calling back they said to take a picture and send it to them. No response was given to the photograph that was sent. After several phone calls we were told we were difficult customers. A promise was made to send us a replacement for the broken part. First how can they order a part from a picture? Second restitution should also include the install. At this point after repeated conversations with Leo nothing has been done. He said he will not pay for repair/ install - he will just provide the part. We still have a broken door, no part and no further communication from Fish. We want the door repaired so that it locks.

Fish Window Cleaning is NOT a BBB Accredited Business.

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