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Business Profile

Collections Agencies

Bureau of Account Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Bureau of Account Management, I do not have a contract with Bureau of Account Management, they did not provide me with the original contract as requested .

    Customer Answer

    Date: 10/30/2023

    I placed a phone call to there establishment back in April to  inquiry about the debt on my credit report. I requested original contact because i do not believe i am not liable for the debt .

    Business Response

    Date: 11/20/2023

    In November of 2022, our office received a dispute, filed by the consumer, through the credit bureau.  The consumer indicated he was involved in a car accident and it was the insurance company's responsibility.  At that time, our office confirmed the balance was correct and still outstanding.  Additionally, our office updated the consumers credit report to reflect the consumer's dispute.  Along with receiving the current dispute through Better Business Bureau, we also received another dispute, filed by the consumer, with the credit bureau on October 30th, 2023.  On November 8, 2023, our office sent the consumer a copy of the statement and the signed consent.  The balance remains outstanding.

    Business Response

    Date: 11/20/2023

    In November of 2022, our office received a dispute, filed by the consumer, through the credit bureau.  The consumer indicated he was involved in a car accident and it was the insurance company's responsibility.  At that time, our office confirmed the balance was correct and still outstanding.  Additionally, our office updated the consumers credit report to reflect the consumer's dispute.  Along with receiving the current dispute through Better Business Bureau, we also received another dispute, filed by the consumer, with the credit bureau on October 30th, 2023.  On November 8, 2023, our office sent the consumer a copy of the statement and the signed consent.  The balance remains outstanding.

  • Initial Complaint

    Date:09/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******************, I do not have a contract with BUREAU OF ACCOUNT MGMT, they did not provide me with the original contract as I requested.

    Customer Answer

    Date: 09/16/2023

    This is a medical collections that's being reported illegally. This is violating my privacy and hipa law. Please remove from the credit report or you are opening yourself up to  litigation.

    Business Response

    Date: 09/26/2023

    On September 14th, 2023, our office received a dispute from the consumer by way of the credit bureau.  On the same day, our office verified the balances are patient responsibility and mailed the statements and signed consent forms to the consumer.  In addition, the accounts were updated with the credit bureau as disputed.  The open balances are unpaid deductible/coinsurance after the consumers ****************** made payment.

  • Initial Complaint

    Date:07/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with this company name ***************************** ***********, I do not have contract with collection agency BUREAU OF ACCOUNT MGMT, they did not provide me original contract as i requested.

    Business Response

    Date: 08/09/2023

    The consumer has previously received written notifications from our office and has had verbal conversations with our staff confirming the outstanding balances.  After receiving the consumers complaint through your office, we forwarded copies of the contract and payment ledgers to the consumer.  This is considered a medical balance so once the accounts are paid in full they will be removed from the credit report.

    Should the consumer have any questions or would like any assistance, please feel free to contact our office at ************.

     

Bureau of Account Management is NOT a BBB Accredited Business.

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