We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Panther Home Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the beginning of May 2024 the Kairos Emergy Group LLC installed solar panels on our roof that we have not been able to use as of this date August 21st 2024. The representative of Kairos group cliams that they provided the required information to **** our utilty company back in May and that is not their fault that we have not been able to use the solar panels but the claim it is our utility company ****'s fault. Meanwhile **** the utility company's representatives have claimed on numerous occasions that the Kairos energy representatives have not provided the necessary information for us to be able to use the solar panels. Also **** has stated that our Kairos energy representative doesnt respond promptly to messages from ****. Also there are times we have diffuculties geting a hold of our solar representative.

    Customer Answer

    Date: 10/08/2024

    Hi BBB,

    I see you wanted more details. I was trying to find Power home remodeling to file a complaint about them, but all I could find was Panther home services which is a mistake.

     

    We want to make a complaint towards Power Home remodeling. We paid more money to them because they told us they have better customer service than there competitors. Since we got their windows we had the window installers forget to put a screen in, 2 of the windows they installed do not lock and they pulled out the siding and 2 of the windows stick. We told them about these issues in June of 2024. They told us all they could do is send someone out December 12th. 2024.

     

    We do not feel like this compensation for the problem at hand. We want a discount on our bill and an appology for our inconvenience.

     

    Power home remodeling's address is

    **********************************************

    *****************

     

    Customer Answer

    Date: 12/04/2024

      We are emailing you to reopen our complaint about Kairos energy group LLC After we took down our complaint in September Kairos told us if we email our electric bills from March to September we would be compensated 85 percent of our electric bills. He said he would first mail us a check . We got nothing. Then he said he'd wire us the compensation and we still have not be reimbursed. We just want to reimbursed through March to September as we were promised.

    Business Response

    Date: 12/17/2024

    The compensation in question was paid to ****** ****** on 12/9/24 for an amount of $1,044.28. We were waiting for approval from ******** as they went bankrupt. We let them know this and we tried expecting the payment much as possible.

    Customer Answer

    Date: 12/17/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ******

Panther Home Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.