Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Sewer Line Insurance.
  Sewer stopped flowing 03-31-2022. Called SLWA. Five day wait for technician with no ability to use sewer. Technician cleared line & said it was compromised and had to be replaced. SLWA said they will not replace it until it collapses. It is 8 feet below a 4" concrete driveway. It can not collapse. (Per technician)
  
  
  Sewer stopped flowing 01-11-2024: Called SLWA. Two day wait for technician. Technician did not clear line, saying it needs to be replaced. SLWA refused until it collapses.
  
  SLWA would not send another person to clear the line. Sewer still not flowing & not usable
  
  Same day- Called & paid out-of-pocket for private plumber who cleared line.
  
  Received letter advising that 07-13-2024 SLWA cancelling my policy.
  Was advised on a call to SLWA that they are cancelling because they know they will have to replace the line.
  
  I have the insurance to fix the line. Their technicians confirmed that the line needs to be repaired or replaced.
  SLWA should repair the line for which I've paid insurance for many years.

  Business Response

  Date: 08/14/2024

  We are in
  receipt of the complaint filed by **** ***** and regret to learn of his
  dissatisfaction. Service Line Warranties of America (“SLWA”) places our
  customers at the heart of everything we do and considers customer satisfaction
  of utmost importance. We take customer complaints seriously and are working
  with *** ***** to resolve the issue to his satisfaction.
  
  A member of
  SLWA’s Office of the President (“OTP”) is investigating this matter thoroughly
  and working diligently with *** ***** to provide a solution to his concerns
  about his sewer line and possible repair or replacement. We anticipate a
  detailed explanation in the next week.
  
  We appreciate
  you bringing this matter to our attention and giving us the opportunity to
  respond. We look forward to reaching a mutual resolution with *** ******

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have a sew line home warranty, selling house. A plumbing company scope the sewer line and
  sees a offset quite a bit and holds sewage. I reported this to the Service Line Warranties.
  Brenda at SLW reported that because there's no backup into house and I'm able to use
  facilities it's not covered. Explain the scope shows trouble and needs repaired to prevent
  backup. Sewer line is not connected. Brenda said it's not covered until backs up into
  house. What good is a warranty is if doesn't cover problem discovered before major
  damage is caused?

  Business Response

  Date: 08/02/2024

  We are in receipt of the complaint filed by ******* *******
  and regret to learn of her dissatisfaction. Service Line Warranties of America
  (SLWA) places our customers at the heart of everything we do and considers
  customer satisfaction of utmost importance. We take customer complaints
  seriously and are happy to report that the issue is resolved.
  
  In response to this complaint, a member of SLWA’s Office of
  the President conducted a detailed investigation of the issue and as a result,
  called *** ******* on August 1, 2024, and advised that the issue is excluded
  per the terms and conditions of the agreement. *** ******* accepted this
  outcome.
  
  We trust this response satisfactorily resolves *** ********* concerns. We appreciate you bringing this matter to our attention and giving us
  the opportunity to respond.  We welcome
  *** ******* to reach out to us with any further concerns.

  Customer Answer

  Date: 08/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******** *******

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted service line on 6/26 to request an assessment for a blocked sewer line. I was given an appointment with ******** *** **** ********. A technician was dispatched on 6/28. Unfortunately, I was unable to meet the technician at that time. However, I continued to search and look for other plumbers in the area to address the blockage in my sewer line. I contacted H20 Services based out of St. Clair Shores who is also a contracted with HomeServe. Based on the assessment of the area and the sewer being blocked it was recommended that the sewer line be replaced, a quote was provided and submitted to Service Line Warranty via H20 Services. Estimate attached). A sewer scope was completed on 7/9 by ******* *** **** ***** and Sewer who then also submitted a request for sewer replacement. The claim was accepted by HomeServe and the service was scheduled for August 15th. I was informed during a phone call on 7/12 that the repair was sent to a new contractor, H20 Services because of the previous contractor’s timeline. H20 Services provided a quote of $12,988 for the entire sewer line to be replaced which would be 75 ft of total sewer line. It has now been three weeks since the initial service request and the sewer line has yet to be replaced. This has been disruptive to me and my family’s life as we are limited with use of the toilet and other appliances for fear that the sewer line would back-up or overflow. So, I found a local licensed and insured contractor (estimate attached) who is immediately available and willing to complete the project for $8500 this week. (Estimate attached) I am asking for HomeServe to allow me to use a non HomeServe contracted or agree to reimburse me in the amount of $8500 if I have the non HomeServe contractor complete the work. The sewer line has been deemed “permanently blocked” by two of Home Serve contractors. The request was marked “urgent” by the warranty company, however, none of the contractors have treated the matter as such.

  Business Response

  Date: 07/24/2024

  We are in receipt of the complaint filed by ********* ******** and regret to learn of her dissatisfaction. Service
  Line Warranties of America (SLWA) places our customers at the heart of everything we do and considers customer
  satisfaction of utmost importance. We take customer complaints seriously and are happy to report that the issue
  is resolved.

  In response to this complaint, a member of SLWA’s Office of the President conducted a detailed
  investigation of the issue and as a result, called *** ******** on July, 18th 2024 and offered to contact our contracted service provider and request that
  her repairs be expedited. The member was able to have the repair scheduled for
  July 27th, 2024, and *** ******** accepted this outcome. 

  We trust this response satisfactorily resolves *** ********** concerns. We appreciate you
  bringing this matter to our attention and giving us the opportunity to respond. We welcome *** ******** to reach out to us with any
  further concerns.

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a plumbing issued and requested service per my warranty via phone on July 6, 2024. The computerized call center took my information and stated that SLWOFA / Homeserve representative will respond. I did not receive a call from them and on July 8 I called and spoke to a representative at SLWOFA and was put on hold so they could check the status. When the representative came back, I was told there was a difficulty dispatching the two companies they use in my area and my claim will be needed to go to the next level because "they have more resources" . I was asked to allow 4 hours for a response. I did not receive any response.
  
  On July 9, I called and for a status and was told they are still working on it and I should receive a call back within 24 hours. No call received.
  
  On July 13, I called back for a status. The representative told me there were no record of my call? I do not know how that is possible, as I was sent to the higher level department. I was put on hold and then told a message was just left with Rotor Rooter to call me. The representative told me it was not SLWOFA failure, but the vendors. This is absolutely SLWOFA failure to answer the phone initially and to not respond with a status or whether a vendor was eventually contacted.
  
  I have been paying premiums for inside and outside plumbing warranty for years at the referral of our water company and when I am in need of service, I am left to fend for myself. Completely unacceptable!

  Business Response

  Date: 07/16/2024

  We are in receipt of the complaint filed by **** ****** and regret to learn of his dissatisfaction. Service Line Warranties of America (“SLWA”) places our customers at the heart of everything we do and considers customer satisfaction of utmost importance. We take customer complaints seriously and are happy to report that the issue is resolved.
  
  In response to this complaint, a member of SLWA’s Office of the President conducted a detailed investigation of the issue and as a result, called *** ****** on July 15th, 2024. The member offered a one-time monetary gratuity due to the delay he experienced. *** ****** accepted this outcome.
  

  We trust this response satisfactorily resolves *** ******** concerns. We appreciate you bringing this matter to our attention and giving us the opportunity to respond. We welcome *** ****** to reach out to us with any further concerns.

  
  

  Customer Answer

  Date: 07/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12.2.2023 I paid via phone my yearly payment of $114.84 to Service Line Warranties of America for my Exterior Sewer/Septic Line. My payment confirmation number is ********* The amount of $114.84 was deducted from my bank account 3 times, on 1.22.2024, 1.26.2024 and 1.31.2024. I called them to request a reimbursement for $114.84 + $114.84. Over the last 7 months I have spoken with 7 different people, sent several emails with my bank account statement showing where they deducted the payment 3 times and was PROMISED reimbursement each time. I finally received 1 refund of $114.84 on 4.23.2024. I am still waiting for the 2nd refund. Today I spoke with yet another person who put me on hold to "speak to her supervisor". She then told me to send my bank statement so they could review the situation. I asked why since I had sent it twice already. I then requested to speak with her supervisor or someone higher up. She put me on hold again and then said they weren't available. She took my phone number and said they would call me within the hour. For 7 months I have been patient but it is now out of control. I told her I will start charging interest for the time they have held on to my money. In addition I said I have lost time when I could and should be working. I also told her that this mess isn't her fault, I know she's just the messenger. But I did ask why I should continue to stay with the program next year. This is like running into a brick wall when everything is so clear that they owe me. I am beginning to wonder if this is a legitimate business. By the way, it's been about an hour and no phone call.

  Business Response

  Date: 07/18/2024

  We are in receipt of
  the complaint filed by ******** ***** and regret to learn of her
  dissatisfaction. Service Line Warranties of America (“SLWA”) places our
  customers at the heart of everything we do and considers customer satisfaction
  of utmost importance. We take customer complaints seriously and are happy to
  report that the issue is resolved.
  
  In response to this
  complaint, a member of SLWA’s Office of the President (“OTP”) conducted a
  detailed investigation of the issue and as a result, called *** ***** on July
  17, 2024, and advised her second refund was approved and we are in process of
  issuing her refund for the triple billing. Contingent on receiving the refund
  *** ***** has accepted this outcome.
  
  We trust this
  response satisfactorily resolves *** ******* concerns. We appreciate you
  bringing this matter to our attention and giving us the opportunity to respond.
  We welcome *** ***** to reach out to us with any further concerns.

  Customer Answer

  Date: 07/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******** *****

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an exterior sewer/septic and exterior water warranty service in which both are supposed to be due at the same time on the 15th of every month. I called on Thursday 7/11/2024 and spoke to Gunther to verify the due date and was told, sewer would be due July 15th and water would be due Nov 15th. I bought these warranty services at the same time and they both should be due on the same day. For some reason, they refuse to fix this issue. Correct the due date so that both exterior water and exterior sewer payment will be due at the same time on the 15th of every month. The next payment for both these services should be July 15, 2024. $8.00 for the exterior sewer/septic line and $6.00 for the exterior water line with a total of $14.00

  Business Response

  Date: 07/17/2024

  We are in receipt of the complaint filed by *** ******* ******** and regret to learn of her dissatisfaction. HomeServe USA places our customers at
  the heart of everything we do and considers customer satisfaction of utmost
  importance. We take
  customer complaints seriously.
  
  In response
  to this complaint, a member of HomeServe’s Office of the President team (“OTP”)
  conducted a detailed investigation of the issue and contacted *** ******** on July
  15, 2024. *** ********’s account is billing on the requested dates; however,
  due to a credit on her Water Service Line plan, she does not have a payment due
  to November 15, 2024. HomeServe continues to work with *** ******** to ensure
  her satisfaction.
  
  We
  appreciate you bringing this matter to our attention and giving us the
  opportunity to respond. We welcome *** ******** to reach out to us with any
  further concerns. 

  Customer Answer

  Date: 07/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on June 25 2024 i was charged twice and they all ready refunded the first 88.52. I still have not got my twice 88.52 refunded back to as of today. I called today an agent said the twice one was denied. I want my twice one refuned back to me. this has cost me for what they did two very doctors appointments that now i have to wait other 6 months to get to see them again. plus late fees on bills because of this.
  Thank You
  ******* ******

  Business Response

  Date: 07/15/2024

  We are in receipt of the complaint filed by ******* *****n and
  regret to learn of her dissatisfaction. Service Line Warranties of America
  (SLWA) places our customers at the heart of everything we do and considers
  customer satisfaction of utmost importance. We take customer complaints
  seriously and are happy to report that the issue is resolved. 
  
  In response to this complaint, a member of SLWA’s Office of the
  President conducted a detailed investigation of the issue and as a result,
  called **** **** ****** on July 9th, 20204, and advised that her
  refund had been reissued and provided clarification on what cause the
  delay.  **** ****** accepted this outcome. 
  
  We trust this response satisfactorily resolves **** ****** concerns. We appreciate you bringing this matter to our attention and giving us
  the opportunity to respond.  We welcome Mrs. Nelson to reach out to us
  with any further concerns. 

  Customer Answer

  Date: 07/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/18 Homeserve auto debitd $72.12 frm checkng acnt @ bank 4 Water Line & was apropriat
  3/6 Auto debitd 2nd bill 4 WL serv. Double bill
  3/7 Cald HSLW CS 2 infrm of duble bill. Spok w Desiree. Said accnt would credit by 3/9
  3/11 Spok w Alicia credit hadnt happnd. Told if not in accnt on 3/12 call back
  3/17 No Refund
  3/18 Spok w Kate. She's checkg w bill depart 2 see about refnd stat. Was told theyd auto dial me 3/21or22. No call
  4/23 Spok w Megan. Waitng refund. Putng thru again. Told 2 check accnt 4/30 No credit
  5/8 Spok w Jeffrey. Infrmd accnt was creditd. It wasnt there. Was wiling 2 have conf call w me & bank 2 chck situation. Clerk at CU confirmd never been money credit 2 any accnts frm Homeserve. Confirmd 2 debitd charge of $72.12
  6/5 Spok w Michael. Recevd bill 4 Sewer. Sewer=$83.52. Askd if theyd let me pay diff betwen expctd credt & what I owe 2 mak expectd total $83.52. He chckd w his super & super agred it would B aceptable way 2 settle situation. Would owe $11.40 4 Sewer. Askd me 2 wait few days 2 make payment 2 be sur acount balanc $11.40. Will call in 2 days on 6/7 @ 9:00 cntrl time. No call
  6/10 Spok w Ross. He was concernd Michael hadnt calld. He textd Michaels superv. Was told Michael 2 call. No call
  6/12 Spok w Jennifer. Will have someone call. To happn 12-24 hrs
  6/13 No call
  6/14 Spok w Breanna. She checkd acount, balance is $11.40. Paid over phone w cc. $0 balance
  6/27 Have recevd bill 4 Water Line $72.12
  7/1 Calld 2 inquir why getng this bill. Had already paid in January. Woman explaind yes I was double billd but they creditd acount in March. She could see applid credit toward balance due on Sewer Line. Since they creditd me still owe Water Line. She thinks Ive been double creditd in March & toward Sewer!
  She wasnt willing 2 conference w bank. Askd what account was credited as it wasnt mine. Couldnt tell me. Shes openng another ticket 2 have billng contact me w acount info & will confernce w bank. Someone 2 call in 24-48 hrs
  7/3 No call

  Business Response

  Date: 07/12/2024

  We are in receipt of the complaint filed by *** ****** ******* and
  regret to learn of her dissatisfaction. Service Line Warranties of America
  (SLWA) places our customers at the heart of everything we do and considers
  customer satisfaction of utmost importance. We take customer complaints
  seriously and are working wit* *** ******* to resolve the issue to her
  satisfaction. 
  
  In response to this
  complaint, a member of SLWA’s Office of the President team (“OTP”) conducted a
  detailed investigation of the issue and contacted *** ******* on July 5, 2024.
  We have confirmed the coverage is paid in full for this plan year. We are
  continuing to take additional internal administration steps to ensure *** ********* account show the correct balance and will follow up with her once
  fully rectified.
  
  We trust this response satisfactorily resolves *** *********
  concerns. We appreciate you bringing this matter to our attention and giving us
  the opportunity to respond.  We welcome *** ******* to reach out to us
  with any further concerns. 

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration regarding our ongoing plumbing issue. Since Monday, June 24, 2026, I have contacted Sewer Line Warranties of America three times. Unfortunately, no contractor has been sent, and there has been no communication from the insurance company indicating that they were able to contact one of the local contractors.
  
  As paying customers for several years, it is disheartening to encounter this lack of responsiveness when we genuinely need assistance. I cannot recall the exact date when we initially availed the service, but now that we require it, we find ourselves without the support we expected.

  Business Response

  Date: 07/03/2024

  We are in receipt of the complaint filed by Erlan Biyok and regret
  to learn of his dissatisfaction. Service Line Warranties of America (SLWA)
  places our customers at the heart of everything we do and considers customer
  satisfaction of utmost importance. We take customer complaints seriously and
  are working with *** ***** to resolve the issue to his satisfaction. 
  
  A member of SLWA’s
  Office of the President Team (“OTP”) reached out to *** ***** on June 27, 2024,
  to discuss his concerns. As a one-time courtesy the OTP member agreed to allow
  *** ***** to use his own contractor to explore the repair needed and agreed to
  review any documentation sent to us for potential reimbursement.
  
  We appreciate you bringing this matter to our attention and giving
  us the opportunity to respond.  We look forward to working on a mutual
  resolution to *** *****’s concerns and welcome him to reach out to us with any
  further concerns. 

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 3 policies with Service Line Warranties of America. In Sunday June 9,2024 I phoned this company to report that my entire basement was flooded to my basement stairs and it was smelling of raw substances. I was told that someone would call me back In the hour and no one called, yesterday I received a call from a “Kathy” who told me that they had an appointment with me for today on Tuesday. It is now Tuesday and I have waited all day and no call so I called at 1:00pm and now told they have no appointments available for today either! This company has sent out companies who have failed to resolve my flooded basement and also being told on several calls that they would be requesting for a camera to see if there is a line break and these companies come and do absolutely nothing. I am right now sitting in a home with water backed
  Up and I get nothing but a run around.

  Business Response

  Date: 06/20/2024

  We are in receipt of the complaint filed by *** ***** ****** and regret to learn of her dissatisfaction. HomeServe places our
  customers at the heart of everything we do and considers customer satisfaction
  of utmost importance. We take complaints seriously.
  In response to the complaint, a member of
  HomeServe's Office of the President ("OTP") conducted a detailed
  investigation. The OTP representative made multiple efforts to establish
  communication with *** ****** on June 12th, June 13th,
  and June 14th, 2024.
  Regrettably, despite these attempts, our OTP
  representative was unable to contact *** *****l to address her concerns. We
  encourage *** *****l to reach out to us at her earliest convenience. We are
  committed to resolving this matter.